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Join the industry’s top minds as they tackle the future of customer experience head-on. From affordability and workforce transformation to the unstoppable rise of AI, this is your front-row seat to what’s next. Roll up your sleeves in hands-on workshops, discover cutting-edge solutions in the world’s largest CX exhibit hall and walk away with game-changing strategies to boost performance, spark innovation, and make a real impact.
Why Attend Conference 2026?
The Premier Customer Experience Event for Utility Professionals
The top reason attendees choose the IUCX Annual Conference is its unmatched content. This conference serves electric, gas and water/wastewater utility professionals from across North America and beyond. Over two days, attendees gain insights into the full meter-to-cash process, explore trending utility industry programs and learn from CX role models at every stage of their customer experience journey.
Conference 2026
2026 Exhibit Hall & Attendee Registration
Registration
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Conference 2026 (Tuesday – Thursday)
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View All Conference Activities & Add-Ons.
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Add Tuesday’s Deep Dives & Wednesday’s Women in Utilities Sunrise Event for an additional fee.
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Add FlowForward, IUCX’s new Water Forum at no additional charge.
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Need help with registration? Visit our Help Center.
General Session
General Sessions are the highlight of the IUCX Annual Conference, bringing utility customer service professionals together for learning, networking, and recognition. Wednesday features industry experts covering topics designed for the IUCX audience, while Thursday welcomes our guest keynote and culminates in the presentation of the Industry Excellence Awards, honoring the organizations and leaders setting the standard for innovation and impact.
Conference Activities & Add-ons
Complimentary with Conference Registration:
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Attendee Orientation
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Wednesday & Thursday General Sessions with continental breakfasts
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Workshops
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Women in Utilities Sunrise Breakfast
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(NEW) FlowForward Water Forum
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CIS Collaborative Session
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Receptions in the Exhibit Hall (includes hors d’oeuvres and drinks):
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Wednesday: Networking, Canadian and LeadNext Receptions
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Wednesday & Thursday’s Luncheons
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Dream Prize Giveaway Drawing
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Scavenger Hunt (Includes Prizes)
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Thursday Night Special Event
Workshops
IUCX Conference Workshops attract attendees with practical learning for every stage of customer service operations. Education Pillars cover Billing & Payments, Contact Centers, Credit & Collections, Digital Engagement, Disruptors, Field Services, Leadership and Analytics. Gain solutions, improve processes, and learn directly from expert sponsors in Sponsor Solutions workshops.
FlowForward
Join IUCX’s inaugural FlowForward Event. Together, we are “Advancing the Future of Water Utilities”. Explore infrastructure innovation, digital transformation, and customer experience strategies shaping the next generation of water utilities. Connect with industry leaders and gain actionable insights from real-world case studies. Add to your IUCX Conference 2026 Registration at no additional fee.
Overall, this was an excellent event. Outstanding job of selecting topics that represent real-world utility issues that we are currently dealing with.
- Conference Attendee
This event was set up perfectly to network and discuss common problems. Great topics, the pace was great, and the speakers were interesting
- Executive Summit Attendee
Really enjoyed my first Key Account Forum. It was a great value and one of the best conferences I have been to on my 23 years of going to utility conferences. Thank you!
- Key Account Forum Attendee
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