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The 2025 Program is Now Available!

View Upcoming 2025 Webinars

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Looking for Assistance? Visit our Help Center for more resources! 

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May 6 - 8, 2025

Two days filled with meter-to-cash processes content, topical and trending industry programs/offerings and utility role models at every stage in their CX journeys.

Events

Programs & Resources

Excellence Awards

4 Company and 2 Individual Award Opportunities annually given during Conference General Sessions.

Benchmarking

Association of utilities who conduct studies to identify best practices, KPIs and program elements to inform and improve each member's business operations and performance management.

LeadNext

Year-long training partnership between utility customer service executives and their high-potential supervisors/managers, utilizing IUCX curricula and a coach-participant relationship.

Women in Utilities

Encompasses an annual Webinar series, on-site Sunrise Event and Conference Workshop.

Publications

Includes monthly Short Takes, quarterly Newsline, and promotional video content including Attendee Perspectives and the 2025 Sneak Peek!

Webinars

Find out more about live and on-demand webinars!

WHY ATTEND

IUCX in Numbers

49+

Years Leading the Industry

320+

Utility Companies Represented Annually

130+

Exhibitors From Around
the World

2,000+

Conference Attendees Annually

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What Attendees Say About Us

Overall, this was an excellent event. Outstanding job of selecting topics that represent real-world utility issues that we are currently dealing with.

Conference Attendee

This event was set up perfectly to network and discuss common problems. Great topics, the pace was great, and the speakers were interesting.

Executive Summit Attendee

Really enjoyed my first Key Accounts Forum. It was a great value and one of the best conferences I have been to on my 23 years of going to utility conferences. Thank you!

Key Account Forum Attendee

Tune In To IUCX

View our most recent videos, and garner a deeper perspective of IUCX.

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FAQs

Why did CS Week rebrand to IUCX? 

Learn more about the rebrand from CS Week to Innovate UtilityCX here.

Where can I find legacy CS Week Content? 

If you are in need of CS Week/Legacy Content please contact communications@iucx.org

When and where can I register for upcoming events for IUCX? 

Registration is now open for upcoming events. For registration details, click here

Where can I find information on sponsorships/exhibitors? 

Visit Sponsors/Exhibitors under Conference 2025 for information and the 2025 Prospectus! Then reach out to Shawnna Ansley to secure your spot in Phoenix, AZ! 

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Welcome to

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The premier utility customer service learning and networking leader.

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