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Live Webinar | Thursday, July 25 | 1:00 PM - 2:00 PM CDT

The Ins and Outs of LIHEAP (Low Income Home Energy Assistance Program) 

Presented by Katrina Metzler, NEUAC Executive Director

Calling 2025 Presenters!

The deadline to submit presentations for 2025 conference is Thursday August 22, 2024. 

Things look a little different?

Learn why CS Week has now changed to Innovate UtilityCX.


Two days filled with meter-to-cash processes content, topical and trending industry programs/offerings and utility role models at every stage in their CX journeys.

Live Events

4 Company and 2 Individual Award Opportunities annually given during Conference General Sessions.

Expanding Excellence Awards

Encompasses an annual Webinar series, on-site Sunrise Event and Conference Workshop.

Women In Utilities

Year-long training partnership between utility customer service executives and their high-potential supervisors/managers, utilizing IUCX curricula and a coach-participant relationship.


Association of utilities who conduct studies to identify best practices, KPIs and program elements to inform and improve each member's business operations and performance management.


Find out more about webinars and podcasts, as well as upcoming content.

On-Demand Content

Includes monthly eNews, quarterly Newsline, and annual Conference Program. IUCX also offers publishing services to aspiring utility authors.

Publications & Publishing

Programs & Resources


IUCX in Numbers


Years Leading the Industry


Utility Companies Represented Annually


Exhibitors From Around
the World


Conference Attendees Annually


What Attendees Say About Us

Overall, this was an excellent event. Outstanding job of selecting topics that represent real-world utility issues that we are currently dealing with.

Conference Attendee

This event was set up perfectly to network and discuss common problems. Great topics, the pace was great, and the speakers were interesting.

Executive Summit Attendee

Really enjoyed my first Key Accounts Forum. It was a great value and one of the best conferences I have been to on my 23 years of going to utility conferences. Thank you!

Key Account Forum Attendee

Tune In To IUCX

View our most recent videos, and garner a deeper perspective of IUCX.


Why did CS Week rebrand to IUCX? 

Learn more about the rebrand from CS Week to Innovate UtilityCX here.

Where can I find legacy CS Week Content? 

If you are in need of CS Week/Legacy Content please contact

When and where can I register for upcoming events for IUCX? 

Look for more content and registration details beginning in September/October. 

Where can I find information on sponsorships/exhibitors? 

Reach out to Shawnna Ansley, and watch for the release of the 2025 Prospectus.


Welcome to

The premier utility customer service
learning and networking leader.

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