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About IUCX

We create opportunities for utility professionals, technology leaders and industry experts to connect and advance the utility CX through collaboration.

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IUCX is a utility customer service learning and professional networking events leader with a worldwide, respected reputation. We build and encourage connections between utility customer service professionals and collaboration with industry partners around the CX.  We showcase positive case studies, recognize successful role models and curate innovative approaches to meet and exceed attendee expectations. 

Meet Our Team

  • Shawnna Ansley, Exhibitor & Sponsor Manager

    Shelley Carter, Key Account Forum, Benchmarking & Expanding Excellence Award Manager

    Janet Grabinski, Writer
    Brynna Harris, Media, Marketing & Communications Manager

    De-Ann Mozingo, Support Services Manager & CVENT Technical Advisor

    Julie Shankles, Registration & Finance Manager

    Tami Teer, Workshops Manager

    Eden Watson, ENGAGE311 Manager

  • Kerry Overton, Deputy GM & CCO, Austin Energy
    Andrea Pelt-Thornton, NextEra Energy/Florida Power & Light (Retired)
    Sheila Pressley, CCO, JEA
    Mark Wyatt, Duke Energy ​(Retired)

    Penni McLean-Conner, CS Week Board Chairperson, EVP, CX & Energy Strategy, Eversource

    Rod Litke, CEO, IUCX

    Sue Daulton, Tacoma Public Utilities ​(Retired)

    Jared Lawrence, CCO & SVP, Customer Group, Eversource
    Julie Lupinacci, CCO, Hydro Ottawa

  • David Goldberg, Dir, Customer & Community Engagement, JEA

    Robin Hector, Sr Supv, Call Center, BGE, an Exelon Company
    Kinn'zon Hutchinson, CCO, Gainesville Regional Utility
    Christopher Kishimoto, Mgr, Payments & Print, Eversource
    April McAllaster, Ops Support & Training Mgr, SoCal Gas
    Kristina McClenahan, Supv, Billing & Payment Systems, Puget Sound Energy, Inc (PSE)
    Sonia McCollum, Dir, Self-Serve CX, Southern Company Gas
    Peggy Miller, Mgr, Customer Relations, City of Fort Worth Water
    Kim Rich, IT Mgr, Customer Solutions, CenterPoint Energy
    Roger Stephens, Performance Mgmt, Consultant Lead, Oncor
    Zack Thompson, Customer Contact Ctr Mgr, SRP

    Aseem Adhav, IT Product Mgr, Eversource
    Kimberly Allen, Systems & Support Mgr, Georgia Power
    Anisha Cathey, Supv, Customer Care, Las Vegas Valley Water District

    Kenneth Culp, Mgr, Payments & Print, Memphis Light, Gas and Water
    Tom Cunningham, Dir, Vendor Mgmt, Duke Energy
    Danya Davin, Mgr, Credit & Collections, Arizona Public Service
    Sean Dawson, Customer Acct Mgr, Austin Energy
    Clayton Dean, Mgr, CX Center, TECO
    Diana Dominique, Sr Dir, Customer Solutions & Sustainability, Electricity Canada
    Gerri Drummond, Supv, CX Social Services, TECO
    Anthony Fitzhugh, Supv, Field & Shop Ops, Salt River Project

    Amy Gentry, Sr Mgr, Contact Center, Salt River Project

  • Julie Lupinacci*, Hydro Ottawa

    Penni McLean-Conner*, Eversource and Board Chair

    Tara Mullen, Kraken Technologies

    Kevin O’Brien, InvoiceCloud

    Chris Olson, Itineris
    Shaun Osborne, KUBRA

    Kerry Overton*, Austin Energy

    Andrea Pelt-Thornton*, Board Member

    Sheila Pressley*, JEA and Board Member

    Harish Raju*, Smart Energy Water

    Hari Subramaniam, Harris Utilities

    Chris Terhune, Infosys

    Mark Wyatt*, Board Member

    *Board Member

    Henry Bailey, Utegration

    Jennifer Baldwin, SAP

    Chris Behme, IBM

    Rich Charles, EY

    Sue Daulton*, Board Member

    Debbie Dennis, Oncor and Executive Summit Venue Exec

    Nicole Haskins, Paymentus

    Elise Henry, Message Broadcast

    Ram Kasalara, I3 Milestone

    Brad Kitchin, Oracle

    Jared Lawrence*, Eversource

    Chris Layman, ACI Worldwide

    Rod Litke*, IUCX CEO

Where We Are

Executive Leadership

Rod Litke

CEO

John Sild

Conference Director

Lisa Collins

Education Director

Jawon Smith

Head of Digital Strategy

Julio Morales

Head of Strategy & Engagement

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