From its early days as a customer information system’s user group, to the drama of Y2K, to in-person customer service programs evolving to ones that emphasize digital CX, fast-forward through AMR/AMI and a dictionary of operations acronyms, factor in the extended pandemic and changes it brought to the workforce/place… through it all, CS Week has remained your go-to education and trusted networking partner.

Our shared journey and the history we’ve forged together with utility and vendor partners is a source of personal pride. I became involved with this 501c3 organization soon after its inception. The relationships I’ve made along the way have given trajectory to my life and nurtured amazing growth. I’m grateful to hundreds of fellow travelers across the decades and particularly those who so passionately believed in the vision and mission that has indeed made CS Week the PREMIERE utility customer service conference experience.

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So, why fix what ain’t broke?! The rebranding efforts launched last month in Fort Worth aren’t about what’s broken or what needs fixing. Rather, the new name Innovate UtilityCX reflects our forward-looking focus – innovation, and the new logo reinforces the power of community to enable it. There’s an I and a U in IUCX because collaboration with each other is essential to actualizing next steps on our shared journey. Valuable input from attendees, vendors, our Board of Directors and Planning Committee, plus solid guidance from a respected branding consultancy, led to IUCX.

We couldn’t be prouder! Goodbye, CS Week-maroon and disconnected logos! Hello, updated color palettes, logo continuity, fresh language and look, new engagement models and the unwavering energy to make your involvement with IUCX relevant and valuable. Executing the rebranding plan is exciting. Stay tuned! Together, we’ll turn on our collective power with Innovate UtilityCX.