About IUCX
We create opportunities for utility professionals, technology leaders and industry experts to connect and advance the utility CX through collaboration.
IUCX is a utility customer service learning and professional networking events leader with a worldwide, respected reputation. We build and encourage connections between utility customer service professionals and collaboration with industry partners around the CX. We showcase positive case studies, recognize successful role models and curate innovative approaches to meet and exceed attendee expectations.
Meet Our Team
Shawnna Ansley, Exhibitor & Sponsor Manager
Shelley Carter, Key Account Forum, Benchmarking & Expanding Excellence Award Manager
Janet Grabinski, Writer
Brynna Harris, Media, Marketing & Communications ManagerDe-Ann Mozingo, Support Services Manager & CVENT Technical Advisor
Julie Shankles, Registration & Finance Manager
Tami Teer, Workshops Manager
Eden Watson, ENGAGE311 Manager
Kerry Overton, Deputy GM & CCO, Austin Energy
Andrea Pelt-Thornton, NextEra Energy/Florida Power & Light (Retired)
Sheila Pressley, CCO, JEA
Mark Wyatt, Duke Energy (Retired)Penni McLean-Conner, CS Week Board Chairperson, EVP, CX & Energy Strategy, Eversource
Rod Litke, CEO, IUCX
Sue Daulton, Tacoma Public Utilities (Retired)
Jared Lawrence, CCO & SVP, Customer Group, Eversource
Julie Lupinacci, CCO, Hydro OttawaDavid Goldberg, Dir, Customer & Community Engagement, JEA
Robin Hector, Sr Supv, Call Center, BGE, an Exelon Company
Kinn'zon Hutchinson, CCO, Gainesville Regional Utility
Christopher Kishimoto, Mgr, Payments & Print, Eversource
April McAllaster, Ops Support & Training Mgr, SoCal Gas
Kristina McClenahan, Supv, Billing & Payment Systems, Puget Sound Energy, Inc (PSE)
Sonia McCollum, Dir, Self-Serve CX, Southern Company Gas
Peggy Miller, Mgr, Customer Relations, City of Fort Worth Water
Kim Rich, IT Mgr, Customer Solutions, CenterPoint Energy
Roger Stephens, Performance Mgmt, Consultant Lead, Oncor
Zack Thompson, Customer Contact Ctr Mgr, SRPAseem Adhav, IT Product Mgr, Eversource
Kimberly Allen, Systems & Support Mgr, Georgia Power
Anisha Cathey, Supv, Customer Care, Las Vegas Valley Water DistrictKenneth Culp, Mgr, Payments & Print, Memphis Light, Gas and Water
Tom Cunningham, Dir, Vendor Mgmt, Duke Energy
Danya Davin, Mgr, Credit & Collections, Arizona Public Service
Sean Dawson, Customer Acct Mgr, Austin Energy
Clayton Dean, Mgr, CX Center, TECO
Diana Dominique, Sr Dir, Customer Solutions & Sustainability, Electricity Canada
Gerri Drummond, Supv, CX Social Services, TECO
Anthony Fitzhugh, Supv, Field & Shop Ops, Salt River ProjectAmy Gentry, Sr Mgr, Contact Center, Salt River Project
Julie Lupinacci*, Hydro Ottawa
Penni McLean-Conner*, Eversource and Board Chair
Tara Mullen, Kraken Technologies
Kevin O’Brien, InvoiceCloud
Chris Olson, Itineris
Shaun Osborne, KUBRAKerry Overton*, Austin Energy
Andrea Pelt-Thornton*, Board Member
Sheila Pressley*, JEA and Board Member
Harish Raju*, Smart Energy Water
Hari Subramaniam, Harris Utilities
Chris Terhune, Infosys
Mark Wyatt*, Board Member
*Board Member
Henry Bailey, Utegration
Jennifer Baldwin, SAP
Chris Behme, IBM
Rich Charles, EY
Sue Daulton*, Board Member
Debbie Dennis, Oncor and Executive Summit Venue Exec
Nicole Haskins, Paymentus
Elise Henry, Message Broadcast
Ram Kasalara, I3 Milestone
Brad Kitchin, Oracle
Jared Lawrence*, Eversource
Chris Layman, ACI Worldwide
Rod Litke*, IUCX CEO
Where We Are
Executive Leadership
Rod Litke
CEO
John Sild
Conference Director
Lisa Collins
Education Director
Jawon Smith
Head of Digital Strategy
Julio Morales
Head of Strategy & Engagement