Excellence Awards
Congratulations to the 2027 Winners!
Excellence Awards showcase the best of every IUCX Conference—outstanding system and platform implementations, impactful projects, teamwork, adaptability and dedication—all advancing customer service excellence and a modern, efficient CX.
2027 Individual Winners
Distinguished Leader
Timothy Davis
VP, CX & Energy Services
Memphis Light, Gas & Water
Rising Star
Krysti Morales
Mgr Customer Billing & Accounting Quality & Training
Salt River Project
Rising Star
Leroy Peter
Business Process Solutions Mgr
City of Tallahassee
Best CIS Implementation
Level I
Level II
Innovation in Digital Engagement
Level I
Level II
Innovation in People & Process
Level I
Level II
Innovation in Field Automation
Level I
Level II
COMPANY AWARD CATEGORIES
Two levels of company awards are granted annually: Level I for utilities whose revenues exceed $1B and Level II for utilities whose revenues are less than $1B.
Best CIS Implementation
Salute major implementations of customer information systems (CIS), evaluated on budget and schedule adherence, operational efficiency and effectiveness after go-live, innovative solutions and improved customer service delivery.
INDIVIDUAL AWARDS AND CRITERIA
Distinguished Leader
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Nominee demonstrates singular dedication, service and consistent, progressively more mature leadership skills to the utility industry.
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Nominator provides multiple examples that strengthen the nomination and specific references illustrating the nominee’s involvement/achievement/leadership.
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Nominator provides at least one testimonial (including contact information) from a person or organization that has worked closely with or benefited from the nominee’s leadership efforts. Testimonial(s) may come from the nomination submitter.
SUBMISSION GUIDELINES & LOGISTICS
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The Excellence Award Company Application and Individual Nomination are required electronic forms. Please carefully review the entire Application or the Nomination form before you start answering questions or filling in information. Many how-to and what-happens-next questions are answered in these forms, along with tips, cautionary notes and best practices.
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Both the Application and the Nomination should be written in a concise manner and provide key information/answers to all questions. Every field should be completed. Please respect suggested word limits. Please follow the instructions given for these fillable forms.
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Supplemental documents that clarify or support the Application or Nomination may be included at the time of submission.
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The Company Application Sections 1-2 provide introduction, background and context but are not scored. Judges score only Sections 3-9. Failure to answer a Section will result in no score for that Section.
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Judges score all Sections of the Individual Nominations.
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For Help with submission forms, contact Shelley Carter.
PREVIOUS EXCELLENCE AWARDS
2025 Company Award Winners
2025 Individual Award Winners
2026 EXCELLENCE AWARDS
Reach out to the IUCX Excellence Awards Manager, Shelley Carter for any questions, comments or guidance through the awards process.
Shelley Carter
Excellence Awards Manager
scarter@iucx.org | 903-893-3214
