MAY 6 - 8, 2025 | PHOENIX CONVENTION CENTER | PHOENIX, AZ
Answering inquiries about everything from concert times and street light outages to animal pick up and missed garbage. Creating, tracking and reporting service orders for city/county/jurisdictional agencies. Sustaining a positive work environment and recognizing service excellence in the face of angry, frustrated callers. Those and other challenges happen daily at customer service centers before 9 am. Like its name, ENGAGE311 offers a learning and casual networking setting where customer service center professionals can talk candidly, share tested solutions, receive recognition for achievement and see how others make their centers thrive. Sponsors and exhibitors in the dedicated EXPO311 exhibiting space are ready to meet attendees with marketplace solutions and sound advice.
Award of Excellence
311’s annual Award of Excellence salutes customer service centers that positively impact communities. It stands for the dedication and determination by industry professionals who realize that to provide great service to their community they must also establish and nurture a great work environment. Positive impacts could include service delivery (the HOW of what your center does), customer service (the WHAT of your center’s mission and goals), technology implementations/enhancements and teamwork to meet specific program/policy goals. Submission opens in January 2025!
SPONSORS
Beyond the visibility and prestige of being a recognized sponsor, your company will benefit from exposure to the decision-makers in the 311 contact center industry. One of the beneficial perks to being a sponsor is the unique opportunity to present and speak in front of our captive 311-centric audience. Attendees return year after year for a dynamic agenda and the opportunity to learn about the newest products and best solutions offered by our sponsors and exhibitors.
Engage311 Leadership
Markal Augustus
Steering Commitee Chair
Eden Watson
ENGAGE311 Manager
ewatson@iucx.org | 903-893-3214
Vasana Moran - Award of Excellence Co-Chair
City of Dallas, TX
Lina McKenzie - Award of Excellence Co-Chair
City of Calgary, CA
Tina Marie Haney - Technology Survey Chair
City of Richmond, VA
Russ Jensen - Comparative Survey Chair
City of Knoxville, TN
Tom Lake - Communications Chair
Village of Schaumburg, IL
Richard Castillo - Webinar Chair
City of Austin, TX
Kathy Cabello - Yearbook Co-Chair
City of Fort Worth, TX
Melissa Douglas - Yearbook Co-Chair
City of Alexandria, VA
REGISTRATION
Many also register for Wednesday’s Women in Utilities Sunrise Event.
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ENGAGE311 registration opens fall 2024.
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ENGAGE311 begins Tuesday at noon and ends with the IUCX Thursday Night Special Event.
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Conference 2025 runs concurrently, and a discount for attending both is available.
