Conference 2025
MAY 6 - 8, 2025 | PHOENIX CONVENTION CENTER | PHOENIX, AZ
What Brings Attendees to Conference?
The number one reason attendees come to IUCX's Annual Conference is robust content. IUCX Conference is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and the world. Two days filled with meter-to-cash process content, topical and trending industry programs/offerings and utility role models at every stage in their CX journeys.
Daily general sessions tee up relatable, motivational speakers and recognize IUCX Expanding Excellence Awards winners/finalists. Workshops and Sponsor Solutions offer eight hour-long learning sessions. The largest in the utility customer service industry, IUCX Exhibit Hall introduces 130+ global and niche vendors to attendees during dedicated demo/consult time, receptions and luncheons.
GENERAL SESSIONS
General Sessions provide a central gathering place for attendees to get oriented and motivated. Hosted by CEO Rod Litke, Wednesday’s General Session will feature a keynote speaker well-acquainted with CS Week’s audience. Thursday’s Session will introduce an executive from our host utility, SRP, plus the presentation of the 2025 Expanding Excellence Awards. Join us early for continental breakfast!
EXHIBIT HALL
Exhibitors fill the 100,000+ SF Exhibit Hall, which functions as a daily destination for networking, fun, food and beverages as well as learning about the most current industry products, services and information.
Registration
7:00 am - 6:00 pm
Exhibit Hall Hours
1:00 pm - 6:00 pmAttendee Orientation
3:15 pm - 3:45 pm
Welcome Reception
4:00 pm - 6:00 pmDeep Dives*
(*Separate Registration Required)
8:00 am - 2:30 pm
Registration
6:45 am - 6:00 pm
Women in Utilities Sunrise Event*
(*Additional Registration Required)
6:45 am - 8:00 am
Continental Breakfast
7:15 am - 8:00 am
Opening General Session,
Keynote Speaker, and Expanding Excellence Awards
8:00 am - 9:15 am
Exhibit Hall Invitation-Only Consultations/Demos
9:15 am - 11:15 amSession 1 Workshops
9:30 am - 10:30 am
Session 2 Workshops
10:45 am - 11:45 am
Exhibit Hall Hours
11:15 am - 6:00 pm
Exhibit Hall Lunch
12:00 pm - 1:00 pm
Session 3 Workshops
2:00 pm - 3:00 pm
Session 4 Workshops
3:15 pm - 4:15 pmNetworking Reception
4:30 pm - 6:00 pm
1st Level | Exhibit Hall CContinental Breakfast
7:15 am - 8:00 am
General Session, Keynote Speaker and Expanding Excellence Award Presentations
8:00 am - 9:15 am
Session 5 Workshops
9:30 am - 10:30 am
Exhibit Hall Invitation Only Consultations/Demos
9:15 am - 11:15 amSession 6 Workshops
10:45 am - 11:45 am
Exhibit Hall Hours
11:15 am - 3:30 pm
Exhibit Hall Lunch
12:00 pm - 1:00 pm
Dream Prize Giveaway Drawings
1:45 pm
Session 7 Workshops
2:30 pm - 3:30 pmSession 8 Workshops
3:45 pm - 4:45 pm
Thursday Night Special Event
7:00 pm - 10:00 pm
INTERESTED IN THE PREVIOUS YEAR'S AGENDA OVERVIEW?
WORKSHOPS
IUCX’s Conference Workshops remain a magnet for attendees. Wherever your customer service operations land on the maturity spectrum, Workshops offer a wide range of experiences and approaches. IUCX provides dynamic tracks that follow the CX Puzzle: Billing & Payments, Contact Center, Credit & Collections, Customer Advocacy, Digital Engagement, Disruptors, Field Services, Leadership Development and Strategies & Analytics. Find solutions to your systems, improve your current processes and find out more from our knowledgeable sponsors during Sponsor Solutions workshops!
CONFERENCE ACTIVITIES AND ADD-ONS
Complimentary with Conference Registration:
Attendee Orientation
Wednesday & Thursday General Sessions with continental breakfasts
Workshops
Receptions in the Exhibit Hall (includes hors d'oeuvres and drinks):
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Tuesday: Welcome and First-Time Attendee Receptions
-
Wednesday: Networking, Canadian, and LeadNext Receptions
Wednesday & Thursday's Luncheons
Dream Prize Giveaway Drawing
Scavenger Hunt (Includes Prizes)
Thursday Night Special Event
Additional Registration Required:
Deep Dives
Women In Utilities Sunrise Event