Key Account Forum
Why Do Utility Professionals Attend Key Account Forum?
High revenue, politically sensitive, mission-critical customers. Those with communications and coordination demands that require customized attention and response. Serving and advising these and other key accounts well is the focus of Key Account Forum.
This "by-invitation-only" two-day, in-person event creates and promotes connections and learnings for, with and between KA managers, all striving to meet and exceed these customers’ expectations. Attendees are looking for implemented examples to justify spend and innovative programs/offerings to imitate success. They seek enabling technologies and marketplace solutions from industry partners to drive them operationally. Keen on networking, KA attendees enjoy making connections that they deploy throughout the year for candid feedback.
CONTENT
Ensuring KA customer engagement channels are easy to do business with, proactive, incentivized, reliable, informative and secure is the stuff of Key Account Forum. Specialized KA platforms and programs carry reputational, safety and revenue risks and implications so attendee engagement is very intentional.
AGENDA WITH A PURPOSE
Each Forum agenda delivers a wide variety of topics:
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Account management
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Best practices in marketing and sales
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CSAT improvements
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Channel management
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CRM and CIS systems, among others
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Cultivating a sales environment
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Customer/account segmentation
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Data sharing
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Marketplace solutions
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Training and developing great KA managers
REGISTRATION
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Key Account Forum is a pre-conference event on Monday and Tuesday and requires a SEPARATE registration.
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Attendees who register to also attend Conference (starts after Forum ends) enjoy a discount.
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Many also register for Wednesday’s Women in Utilities Sunrise Event.
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Need help with registration? Visit our Help Center.
Key Account Forum Benchmarking
IUCX Benchmarking is an association of member companies conducting benchmark studies to identify best practices surrounding customer service issues that improve the members’ business operations. Currently, Benchmarking membership is solidly electric-focused; however, we believe gas and water utilities who measure many of the same metrics could benefit from sharing and comparing themselves to others in the utility customer service space.
Full Member: $3,300/yr
Membership Term: July 1 – June 30
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Participate in the annual Benchmarking Survey
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Offer input on Survey questions
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Receive both the Survey results summary and detailed report
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Join the Benchmarking Roundtable Discussion at IUCX
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Receive one (1) complimentary registration to Key Account Forum
Key Account Forum Leadership
Greg Dunlap
Event Executive
Ashley Arndt, Lead Acct Mgr – Power Generation, National Grid
Bill Connor, Key Accts Mgr, Austin Energy
Traci Day, MPA, CEM, Mgr, Business Relationships, JEA
Kendra Grompone, Territory Mgr – Managed Customers, PSEG
Tymothy Howitt, Key Acct Mgr II, APS
Stasi Kreiner, Key Acct Mgr, Lansing Board of Water & Light
Justin Partee, Sales Mgr, Connexus Energy
Chris Paquette, Industrial Team LCS, PECO, an Exelon Corporation
Craig Robicheaux, P.E., Dir, Commercial & Industrial Ops, Oncor
Sid Rowser, C&I Customer Experience, Georgia Power
Matt Russo, Acct Exec, Lg Acct Mgmt, Duke Energy
Carrie Tate, Sr Mgr, Lg Customer & Key Accts, Toronto Hydro
Jennifer Taylor, Acct Mgr, TECO Energy
Joe Zerdin, Dir, Key Accts, Hydro One
Benchmarking Lead:
Ed Zazzali, PSEG, Retired
Other IUCX Events
Not included with Key Account Forum | Separate Registration Required: