Publications

Click for: Short Takes | 2025 Program | Newsline

Short Takes

Formerly CS Week eNews, Short Takes are monthly, bite-size articles to keep you up-to-date on upcoming events, webinars and IUCX opportunities.

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Newsline

Quarterly magazine with in-depth articles and content to prep you for our live events! View the latest version or click on the Newslines below!

2025 Program

An annual overview of everything IUCX 2025 related! View all of the events and happenings as we continue to build out this year's content!

12:59

Vendor Perspectives 2024

Join us as we speak to CS Week 2024 Vendors!

10:31

Attendee Perspectives 2024

Find out what attendees said about CS Week 2024 and Conference 48!

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Welcome to Innovate UtilityCX

Welcome to Innovate UtilityCX or IUCX for short! Formerly CS Week, IUCX is a utility customer service learning and networking leader with a worldwide, respected reputation. We build and encourage connections between utility customer service professionals and collaboration with industry partners around the CX. We showcase positive case studies, recognize successful role models and curate innovative approaches to meet and exceed attendee expectations.

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