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Publications
Click for: Short Takes | 2025 Program | Newsline
2025 Program
An annual overview of everything IUCX 2025 related! View all of the events and happenings as we continue to build out this year's content!
2024 Content | Fort Worth
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12:59
Vendor Perspectives 2024
Join us as we speak to CS Week 2024 Vendors!

10:31
Attendee Perspectives 2024
Find out what attendees said about CS Week 2024 and Conference 48!

00:52
Welcome to Innovate UtilityCX
Welcome to Innovate UtilityCX or IUCX for short! Formerly CS Week, IUCX is a utility customer service learning and networking leader with a worldwide, respected reputation. We build and encourage connections between utility customer service professionals and collaboration with industry partners around the CX. We showcase positive case studies, recognize successful role models and curate innovative approaches to meet and exceed attendee expectations.
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