top of page
IUCX-Gradient-1080x1920.png
webbackground.png

Publications

Short Takes Photo

Short Takes

Formerly CS Week eNews, Short Takes are monthly, bite-size articles to keep you up-to-date on upcoming events, webinars and IUCX opportunities.

Vendor Perspectives 2024
12:59
Vendor Perspectives 2024
Join us as we speak to CS Week 2024 Vendors!
Attendee Perspectives 2024
10:31
Attendee Perspectives 2024
Find out what attendees said about CS Week 2024 and Conference 48!
Welcome to Innovate UtilityCX
00:52
Welcome to Innovate UtilityCX
Welcome to Innovate UtilityCX or IUCX for short! Formerly CS Week, IUCX is a utility customer service learning and networking leader with a worldwide, respected reputation. We build and encourage connections between utility customer service professionals and collaboration with industry partners around the CX. We showcase positive case studies, recognize successful role models and curate innovative approaches to meet and exceed attendee expectations.

Newsline

Quarterly magazine with in-depth articles and content to prep you for our live events! View the latest version or click on the Newslines below!

Summer Newsline 2024 Cover
Spring Newsline 2024 Cover
Winter Newsline 2023 Cover