Executive Summit |
In-Person Event | April 13 & 14, 2026
Tampa Marriott Water Street | Tampa, FL
An exclusive, invitation-only gathering designed by and for C-level utility leaders. Centered on strategy, customer experience and organizational culture, the Summit provides actionable insights that drive customer-first initiatives. Executives return year after year to exchange ideas, strengthen collaboration and sustain the high-value relationships that shape the future of the utility industry.
2026 SPONSORS
CONTENT THAT DELIVERS
Executive Summit uses interactive formats—like panels, keynotes, polling and small-group discussions—to tackle pressing and emerging utility issues, including:
-
AI’s impact on operations, CX and workforce
-
Crisis management during outages, disasters and cyberattacks
-
Engagement strategies for underserved communities
-
Load growth, demand response and infrastructure challenges
-
Workforce recruitment, development and retention
-
Modern customer service across cultures and generations
-
Innovative solutions to enhance customer engagement
Registration
-
Executive Summit is a pre-conference event on Monday and Tuesday.
-
Conference 2026 (Tuesday - Thursday) requires a SEPARATE registration.
-
Attendees who register for both Executive Summit and Conference enjoy a discount.
-
Many also register for Wednesday’s Women in Utilities Sunrise Event.
-
Need help with registration? Visit our Help Center.
2026 Sponsors:
Connie McIntyre
Venue Executive
Sheila Pressley
Venue Executive
Executive Leadership
Jassi Arora, VP, Infrastructure & Cloud Services, Pacific Gas & Electric
Joel Austin, SVP & Chief Digital Officer, Oncor
Luz Aviles, VP, Customer Service, OUC - The Reliable One
James Barnes, CCO, City of Tallahassee, FL
Chimaobi Chijioke, VP, Customer Services, Georgia Power
Alex Chiang, VP, Customer Solutions & Experience, Manitoba Hydro
Katy Cook, Dir, Transformation, CIS Strategy, Liberty Algonquin Business Services
Timothy Davis, VP, CX, Energy Services & CCO, Memphis Light, Gas and Water
Janette Espino, VP, Customer Ops, Orange & Rockland
Jeff Farney, SVP, IT, Southwest Water Company
Franklyn Frederickson, VP, CX, Minnesota Power
Spencer Gill, VP, Customer Service, Hydro One Networks
Lisa Hale, VP, Customer Services, Lincoln Electric
DeAnna Hardwick, Interim EVP, Customer Strategy, CPS Energy
Latisha Hill, CCO, Avista Corporation
Kerry Hogan, VP, CX, Southern Company Gas
David Johnson, VP, Customer Care & CCO, PSEG New Jersey
Vanessa Kisicki, Associate GM & Chief Customer Exec, Salt River Project
Tanis Kozak, VP & GM DE Residential, Direct Energy
Jared Lawrence, CCO & SVP, Customer Group, Eversource
Julie Lupinacci, CCO, Hydro Ottawa
Dave McKendry, Sr Fellow, Electricity Canada
Penni McLean-Conner, EVP, CX & Energy Strategy, Eversource
Dawn Mehrer, VP, Corp Services & Technology, Fortis BC
Lorene Miller, VP, Customer Service Ops Div, Southern California Edison
Jill Morrison, Chief Customer Care Center, Hampton Roads Sanitation District
Kerry Overton, Deputy GM, Austin Energy
Corry Poole, VP, Retail Mass Mkt & CX, ENMAX
Jonathan Porter, SVP, Customer Ops, Alabama Power Company
Sheila Pressley, CCO, JEA
Karen Sparkman, VP, CX, Tampa Electric
Monica Whiting, VP, CX & CCO, APS
Gillian Wright, SVP & CCO, SoCal Gas
Mark Wyatt, IUCX Board Member
Dave Tomlinson, Venue Exec, IUCX
James Barnes, CCO, City of Tallahassee, FL
Kerry Overton, Deputy GM & CCO, Austin Energy
Johnetta Hinson, Exec Dir, Customer Service, Kansas City BPU
Harold Lane, Enterprise Citizen Engagement Mgr, City of Tallahassee
Susan Postans, VP, Customer Service, Kissimmee Utility Authority
Elaine Veselka, VP, Customer Acct Mgmt, Austin Energy
Joe Tellez, CTO, Tacoma Public Utilities
Dave Tomlinson, Venue Exec, IUCX
Katy Cook, Dir, Transformation & CIS Strategy, Liberty Utilities
Quisha Light, Dir, Customer Service, City of Portland, OR
Jeff Farney, VP, IT, Southwest Water Company
Jeffrey Jones, Water Meter Program Mgr, Charlotte Water
William Kephart, Dir, Utility Customer Ops, Veolia Water America
George Rofail, Interim AGM Customer Services Div, LA Dept of Water & Power
Janice Tinsley, Deputy CEO, Customer Service, Suffolk County Water Authority
Jill Morrison, Chief Customer Care Ctr, Hampton Road Sanitation District
Other IUCX Events
Not included with Executive Summit | Separate Registration Required: