FlowForward
What to Expect?
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Dynamic keynotes from water utility executives
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Panel discussions on innovation, resilience and sustainability
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Networking opportunities with senior decision-makers
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Access to exclusive insights from IUCX
Why Attend
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Explore the future of water utilities – infrastructure, digital transformation and CX innovation.
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Connect with peers and leaders driving excellence and sustainability.
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Gain actionable insights from real-world case studies.
REGISTRATION
FlowForward - $595 | Tuesday, April 27, 2027
FlowForward is available for Water Utility Professionals Registrants and Sponsors only.​
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This single-day pass includes:
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Flow Forward Access
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Breakfast, lunch and light snacks
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IUCX's Networking Reception & Exhibit Hall Access (Tuesday Only)
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Conference 2027 registration is not included.
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Sponsored By:
FlowForward Leadership
Jill Morrison
Venue Executive
Dir, Customer Care, HRSD
Susan Crosby, Deputy Revenue Commissioner for Water, City of Philadelphia, PA
Matthew Prine, CCO, American Water
Shanna Williams, Customer Service Division Mgr, Tacoma Public Utilities
Jayne Fritts, Dir, Customer Service, AWWU
Nemanja Kuzmanovic, CS Administrator, City of Clearwater, FL
FlowForward: Advancing the Future of Water Utilities
Explore infrastructure innovation, digital transformation and customer experience strategies shaping the next generation of water utilities. Connect with industry leaders and gain actionable insights from real-world case studies.