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Short Takes
Short Takes are monthly, bite-size articles to keep you up-to-date on upcoming events, webinars and IUCX opportunities.
🎉 Get Ready: IUCX 50th Anniversary Conference!
We’re turning 50 — and you’re invited to celebrate with us in style! Online registration launches soon for the IUCX 50th Conference...
IUCX Publishing
2 min read
OPEN NOW! IUCX 2026 Excellence Awards are accepting submissions!
The IUCX Excellence Awards shine a spotlight on outstanding leadership in customer service within the utility industry. Whether your...
IUCX Publishing
1 min read
Setting the Stage for IUCX 2026: The Driving Force Behind the Conference
Behind every impactful conference is a team that turns vision into reality—and for IUCX 2026, that driving force is the IUCX Planning...
IUCX Publishing
1 min read
Know Your IUCX Education Pillars: Leadership Development
IUCX is built on a solid foundation, and at the core of IUCX Education Pillars are based on Business Process tracks, Excellence Awards...
media1748
1 min read
Coming Soon to Innovate UtilityCX...
9 Upcoming Events Scheduled During: April 13 - 16, 2026 Tampa Convention Center & Surrounding Area Executive Summit Key Account Forum...
IUCX Publishing
1 min read
Your Voice. Your City. Your 311.
We are excited to announce that the 2026 ENGAGE311 Call for Presentations is now open! We invite thought leaders and innovators from...
IUCX Publishing
1 min read
2026 Excellence Award Applications & Nominations Open Soon!
The Excellence Awards celebrate customer service leadership with categories for both large and small utilities. Winners don’t just earn...
IUCX Publishing
1 min read
Get Ready to Grab Your Booth!
Get Ready to Grab Your Booth at IUCX Conference 2026!
IUCX Publishing
1 min read
Call for Presentations Closing Soon– Share Your Innovation at IUCX 2026!
Deadline to Submit: August 18, 2025 Are you driving change in utility customer experience? Have an inspiring case study, bold...
IUCX Publishing
2 min read
Introducing the 2026 IUCX Prospectus
Check out the IUCX 2026 Prospectus
IUCX Publishing
1 min read
Relive the Energy of IUCX 2025
The IUCX Media Library is now updated with photo highlights from the 2025 conference, capturing keynotes, breakout sessions, networking...
IUCX Publishing
1 min read
Join IUCX 2026 Live Events in Tampa, FL!
IUCX is planning something big! After 50 years of providing the utility industry with content that matters, we want to celebrate this...
IUCX Publishing
1 min read
The Current Trade Dispute, Our Electricity Customer View
Innovate UtilityCX (IUCX) is a non-profit organization and the world’s education and networking leader in Utility Customer Experience...
IUCX Publishing
3 min read
April FACTS: Agendas Beckon Attendees to Jump In… the Water’s Fine!
Attendees consistently report one of the primary reasons they attend IUCX is to talk to peers, listen to what others are doing to address...
IUCX Publishing
1 min read
The Power of Women: Say Yes to Sunrise Event
Wednesday, May 7, 2025 | 6:45 am – 8:00 am | West Building | 301A Where can you get a hearty breakfast, good company that can talk...
IUCX Publishing
1 min read
Southern Company Gas Welcomes LeadNext to Atlanta
Site visits to utility customer service operations are the hands-down favorite part of every LeadNext program year. On March 27, the...
IUCX Publishing
1 min read
Partnership Advances Gas Industry Superstars
In place now for a decade, IUCX enjoys a strategic partnership with two industry trade associations: EEI and AGA. Both help promote and...
IUCX Publishing
1 min read
Planning Committee Spotlights: Kimberly Allen, Georgia Power
The photo above shows a family tradition of annual matching PJ night during Christmas time when they bake, play board games, watch movies...
IUCX Publishing
2 min read
Planning Committee Spotlights: Christopher Kishimoto, Eversource
With 2025 being his third year as a Planning Committee member, Christopher Kishimoto enjoys sharing his conference experiences at...
IUCX Publishing
2 min read
March FACTS: Top 10 Registration Questions/Answers
Your IUCX 2025 educational and networking experience, set for Monday, May 5 – Thursday, May 8, begins with Registration/Check-in. Use...
IUCX Publishing
4 min read
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