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Short Takes
Formerly CS Week eNews, Short Takes are monthly, bite-size articles to keep you up-to-date on upcoming events, webinars and IUCX opportunities.
2025 Short Takes are sponsored by Teleperformance
The Current Trade Dispute, Our Electricity Customer View
Innovate UtilityCX (IUCX) is a non-profit organization and the world’s education and networking leader in Utility Customer Experience...
IUCX Publishing
3 min read
April FACTS: Agendas Beckon Attendees to Jump In… the Water’s Fine!
Attendees consistently report one of the primary reasons they attend IUCX is to talk to peers, listen to what others are doing to address...
IUCX Publishing
1 min read
The Power of Women: Say Yes to Sunrise Event
Wednesday, May 7, 2025 | 6:45 am – 8:00 am | West Building | 301A Where can you get a hearty breakfast, good company that can talk...
IUCX Publishing
1 min read
Southern Company Gas Welcomes LeadNext to Atlanta
Site visits to utility customer service operations are the hands-down favorite part of every LeadNext program year. On March 27, the...
IUCX Publishing
1 min read
Partnership Advances Gas Industry Superstars
In place now for a decade, IUCX enjoys a strategic partnership with two industry trade associations: EEI and AGA. Both help promote and...
IUCX Publishing
1 min read
Planning Committee Spotlights: Kimberly Allen, Georgia Power
The photo above shows a family tradition of annual matching PJ night during Christmas time when they bake, play board games, watch movies...
IUCX Publishing
2 min read
Planning Committee Spotlights: Christopher Kishimoto, Eversource
With 2025 being his third year as a Planning Committee member, Christopher Kishimoto enjoys sharing his conference experiences at...
IUCX Publishing
2 min read
March FACTS: Top 10 Registration Questions/Answers
Your IUCX 2025 educational and networking experience, set for Monday, May 5 – Thursday, May 8, begins with Registration/Check-in. Use...
IUCX Publishing
4 min read
Welcome Leader and Coach Matt Brauning as 2025 ENGAGE311 Keynote
Tuesday, May 6 | 1:15 pm – 2:15 pm “Leading with Empathy: 6 Leadership Styles for Emotional Intelligence” Different situations and team...
IUCX Publishing
1 min read
Planning Committee Spotlights: Sean Dawson, Austin Energy
A Planning Committee member for four years, Sean Dawson of Austin Energy is assigned to the Field Services Conference Workshop track...
IUCX Publishing
2 min read
Say, Good Morning! with General Session Keynotes
Wednesday, May 7 Brad Montgomery, Entrepreneur, Author, Podcaster The Undeniable, Jaw-Dropping Power of Encouragement The business...
IUCX Publishing
2 min read
Innovation Hub Wants Your Input
Discover the Future of Utility Customer Experience at the IUCX Innovation Hub Innovate UtilityCX (IUCX) is taking engagement to the next...
IUCX Publishing
1 min read
IUCX Announces 2025 Program
These days, clocks seem to tick faster at IUCX headquarters in Sherman, TX. Early February marks the release of its digital 2025 Program....
IUCX Publishing
1 min read
FEBRUARY FACTS: Thursday Night’s Special Event
FACTS*: F irst-time A ttendee C onference T ip S Special Event packing list: Sunglasses, concrete-friendly footwear, IUCX 2025 name...
IUCX Publishing
1 min read
So Much to See and Do in Phoenix!
Chances are great that Phoenix and its surrounds, aka the Valley of the Sun, will greet IUCX 2025 attendees with blue-sky days and...
IUCX Publishing
2 min read
Planning Committee Spotlights: Peggy Miller, City of Fort Worth, TX Water
“My role at the City of Fort Worth’s water utility is to lead the customer relations department, ensuring we build strong connections and...
IUCX Publishing
2 min read
Staying Organized in 2025 with To-Do Lists
Better than a bow tied around your finger, to-do lists serve so many purposes, especially after the holiday season when fingers came in...
IUCX Publishing
2 min read
January FACTS: LeadNext
FACTS*: F irst-time A ttendee C onference T ip S Now soliciting candidates for 2025-26, its 10th class, LeadNext is a widely...
IUCX Publishing
1 min read
Planning Committee Spotlights: April McAllaster, SoCalGas
“Meeting peers and making connections with people in the utility industry from across the country is my favorite part of being a Planning...
IUCX Publishing
2 min read
Planning Committee Spotlights: Kinn’zon Hutchinson, Gainesville Regional Utilities
Hutchinson on a horseback adventure. With seven years’ experience as a Planning Committee member, Kinn’zon Hutchinson brings a wealth of...
IUCX Publishing
2 min read
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