Why Attend
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Explore the future of water utilities – infrastructure, digital transformation, and CX innovation.
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Connect with peers and leaders driving excellence and sustainability.
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Gain actionable insights from real-world case studies.
Registration
FlowForward access is included with a full Conference 2026 or Executive Summit registration at no additional cost. To attend FlowForward as part of either program, you must select the FlowForward option during the Conference or Executive Summit registration process. If you have already registered, you must add/modify FlowForward to your registration selection to gain access. Click here for Registration/Modification Support.
*If you are a Water Utility Professional interested in attending FlowForward only, click here.
Keynote Speaker: Ted Henifin, CEO, Jackson Mississippi Water will discuss the challenges in leading a Mississippi water utility through lead pipe and water quality issues and how the industry can address challenges going forward.
Dave Tomlinson
Venue Executive
Susan Crosby, Deputy Revenue Commissioner for Water, City of Philadelphia, PA
Jill Morrison, Dir, Customer Care, HRSD
James Barnes, CCO, City of Tallahassee
Matthew Prine, CCO, American Water
Shanna Williams, Customer Service Division Mgr, Tacoma Public Utilities
Jayne Fritts, Dir, Customer Service, AWWU
Nemanja Kuzmanovic, CS Administrator, City of Clearwater, FL
FlowForward Leadership
Other IUCX Events
Not included with FlowForward | Separate Registration Required:
FlowForward
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In-Person Conference Add-On | April 15, 2026
Tampa Convention Center | Tampa, FL
FlowForward: Advancing the Future of Water Utilities
Explore infrastructure innovation, digital transformation, and customer experience strategies shaping the next generation of water utilities. Connect with industry leaders and gain actionable insights from real-world case studies.