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FlowForward

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In-Person Event | April 27, 2027
Charlotte Convention Center | Charlotte, NC

What to Expect?

  • Dynamic keynotes from water utility executives

  • Panel discussions on innovation, resilience and sustainability

  • Networking opportunities with senior decision-makers

  • Access to exclusive insights from IUCX

Why Attend

  • Explore the future of water utilities – infrastructure, digital transformation and CX innovation.

  • Connect with peers and leaders driving excellence and sustainability.

  • Gain actionable insights from real-world case studies.

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REGISTRATION

  • Geared toward Water Utility Professionals

  • Tuesday's session includes breakfast and lunch, and ends with the Tuesday IUCX Welcome Reception. ​

  • FlowForward is now only available with FlowForward (Single Event) registration.​

    • Conference 2027 registration is not included.

Sponsored By:

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FlowForward Leadership

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Optional Add-On includes:
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Not included with FlowForward | Separate Registration Required:

Jill Morrison

Venue Executive
Dir, Customer Care, HRSD

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Megan Henderson

FlowForward Manager

mhenderson@iucx.org | 903-893-3214

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  • Susan Crosby, Deputy Revenue Commissioner for Water, City of Philadelphia, PA
    Matthew Prine, CCO, American Water
    Shanna Williams, Customer Service Division Mgr, Tacoma Public Utilities
    Jayne Fritts, Dir, Customer Service, AWWU
    Nemanja Kuzmanovic, CS Administrator, City of Clearwater, FL

FlowForward: Advancing the Future of Water Utilities
Explore infrastructure innovation, digital transformation and customer experience strategies shaping the next generation of water utilities. Connect with industry leaders and gain actionable insights from real-world case studies.

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