Join the IUCX CIS Collaborative, a peer-driven forum that brings utilities and solution partners together to share insights, best practices, and real-world lessons from CIS initiatives. Learn from utilities that have planned, implemented, upgraded, or stabilized CIS platforms, including those exploring SaaS-based CIS solutions, and discover the value of collaboration through open, experience-based discussion.
Venue Executive
Patrick Hooper, IT Director, Con Edison
CIS Collaborative Leadership
CIS Collaborative Agenda
September 23 - 24, 2026 | Edison Room, Con Edison | NYC, NY
September 24 | Afternoon
1:15 pm – 2:30 pm | Session 3
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Post CIS Go-Live - Integrating your modern CIS within a customer technology ecosystem
2:30 pm – 2:45 pm | Break
2:45 pm – 4:00 pm | Session 4
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Agentic AI Implementation in Customer Operations- Building your Data Foundation
September 24 | Morning
Con Edison HQ | Edison Room | 4 Irving Place | NYC, NY
8:00 am – 9:00 am | Continental Breakfast
9:00 am – 9:05 am | Welcome
9:05 am – 9:30 am | Keynote Speaker: The Importance of Executive Sponsorship
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Michael Murphy, VP, Customer Ops, Con Edison
9:30 am– 10:45 am | Session 1
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CIS Planning - The Value of Phase 0
10:45 am – 10:50 am | Break
10:50 am – 12:00 pm | Session 2
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CIS Implementation - How to Perform Parallel Billing
12:00 pm – 1:15 pm | Lunch (Provided onsite)
September 23 | Evening
Kraken HQ | 99 Hudson St | New York, NY 10013
5:30 pm – 7:00 pm | Happy Hour Meet & Greet
Other IUCX Events
Not included with FlowForward | Separate Registration Required:
Who Should Attend?
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Utilities that are planning, implementing, upgrading, or stabilizing a CIS
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Managing large-scale customer system transformations
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Ongoing planning and management for SaaS-based CIS
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Seeking peer validation on strategies, risks, and outcomes
Why Attend
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Benchmark your CIS journey against peers
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Gain insights that improve project planning and execution
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Access ongoing peer discussions beyond the conference
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Build trusted relationships across the utility community
Upcoming Events/Meetings
Upcoming Event: New York Forum | September 23 & 24, 2026
Join utility leaders from across North America for the inaugural CIS Collaborative New York Forum, a utility-led event dedicated to Customer Information System strategy, implementation, and innovation. Hear directly from Con Edison, PSEG, American Water, Eversource, and PG&E as they share real-world experiences, lessons learned, and best practices while networking with peers facing similar challenges. Registration includes the Wednesday evening networking reception, Thursday educational program, continental breakfast, and lunch.
Next Up:
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Live | IUCX Conference | Charlotte, NC | April 27, 2027
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Virtual Meetings/Digital Community
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Become a member of the CIS Collaborative - Contact events@iucx.org