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Billing & Payments

Christopher Kishimoto

Venue Executive

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Megan Henderson

Program Manager

mhenderson@iucx.org | 903-893-3214

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Jawon Smith

VP, Marketing & Digital Engagement

jsmith@iucx.org | 903-893-3214

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Billing & Payments Community Leadership

  • Aseem Adhav, IT Product Mgr, Payments, Credit & Collections, Eversource

    Anisha Cathey, Customer Care Supv, Las Vegas Valley Water District

In-Person Event | April 27, 2027 | Charlotte Convention Center | Charlotte, NC

IUCX Billing & Payments | Community is a year-round, utility-only professional community dedicated to advancing excellence in utility billing, payments, remittance processing, customer financial transactions and related customer experience operations. Designed by utility professionals for utility professionals, the Community provides a trusted environment where members openly discuss emerging challenges, exchange proven practices, benchmark approaches and collaborate on solutions to improve operational performance and customer experience.

Other IUCX Events

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April 13 & 14, 2026

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April 14 - 16, 2026
Optional Add-Ons include:
Deep Dives (4/14) and Women in Utilities (4/15)

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April 14 - 16, 2026

Not included with FlowForward | Separate Registration Required:

What to Expect?

  • Quarterly virtual roundtables

    • Winter: January 14, 2027

    • Spring: June 24, 2027

  • Annual in-person forum at the IUCX Conference

  • Exclusive online community

  • Discussion topics are selected by members, led by members and focused on the real operational issues utilities are facing today

Why Join?

Instead of solving complex operational challenges in isolation, members can quickly connect with colleagues who have already addressed similar issues, accelerating decision-making, reducing risk and identifying proven approaches.

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In-Person Event Registration Includes:

Billing & Payments Event- $695 | Tuesday, April 27, 2027

  • Billing & Payments is available for Utility Registrants and Sponsors only.

    • This single-day pass includes:

    • Billing & Payments Event Access

    • Breakfast, lunch and light snacks

    • IUCX's Networking Reception & Exhibit Hall Access (Tuesday Only)

Become a Member:

  • On-demand access to discussion recordings, presentations and reference materials

  • Opportunities to submit and vote on future discussion topics

  • Direct peer-to-peer networking between meetings

  • A growing library of best practices and operational resources

Information Coming Soon
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