Who Should Attend the IUCX Conference 2027?
• Utility CX professionals and leaders
• Contact center operations teams
• Billing, payments, and collections specialists
• Digital transformation and analytics teams
• Utility solution partners and sponsors
• Senior executives seeking industry insights
More About Conference
Workshops
Deep dive into pivotal utility domain topics:
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Billing & Payments Strategies
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Contact Center Best Practices
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Digital Engagement & CX Platforms
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Leadership & Organizational Change
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Analytics & Field Service Integration
Includes expert-led Sponsor Solutions workshops.
General Session
Designed for broad-based learning, general sessions cover utility trends, leadership insights and sector challenges. These sessions set the stage for deep learning and high-impact takeaways.
Add-On Session
Women in Utilities Event
A women-focused leadership program designed to promote diversity, mentorship and professional development for women across the utility industry.
View Other Programs
Including CIS Collaborative, Billing & Payments Community, FlowForward and more!
IUCX Conference 2027 — Leading Utility Customer Experience Event
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In-Person Event | April 26 - 29, 2027
Charlotte Convention Center | Charlotte, NC
Experience the IUCX Conference 2027 — the industry’s leading utility customer experience event, where professionals from electric, gas, water and wastewater utilities gather to learn, connect and innovate. Taking place at the Charlotte Convention Center, this three-day expo, workshop and networking experience is designed for utility professionals committed to improving customer satisfaction, operational performance and digital transformation.
What is IUCX Conference 2027?
The IUCX Conference 2027 is a three-day utility customer experience and innovation conference uniting utility professionals across electric, gas, water and wastewater sectors. Attendees gain knowledge on operational excellence, digital transformation, customer engagement strategies, workforce transformation and real-world AI integration.
What to Expect:
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Keynotes on industry trends & innovation
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Practical workshops and education sessions
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Exhibit Hall with leading solutions
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Networking receptions & special events
Frequently Asked Questions
The Innovate UtilityCX Conference 2026 is the premier utility customer experience conference, bringing together utility professionals to share insights, learn new CX strategies, and explore cutting-edge solutions.
April 14–16, 2026, at the Tampa Convention Center, Tampa, Florida.
Utility CX leaders, operations teams, solution partners, managers, and executives focused on improving utility service excellence.
Meter-to-cash best practices, digital engagement, billing innovation, workforce transformation, analytics, and more.
Yes — receptions, exhibit hall meetups, and special events are included.
Optional add-ons like Deep Dives and Women in Utilities Sunrise Event are available.
Click the Register Now button or visit the IUCX registration section for tickets and add-ons.
Why Attend the 2027 Utility CX Conference?
This conference is the must-attend utility event of the year for customer service and customer experience professionals. Participants return with fresh strategies, actionable insights and measurable improvements in operational results. Topics range from AI trends and workforce optimization to meter-to-cash experience improvements and digital engagement best practices.
Top Reasons to Attend
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Latest CX Innovation – Expert perspectives on utility customer engagement
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Hands-On Learning – Workshops covering billing, contact centers, analytics and digital transformation
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Networking Opportunities – Connect with industry leaders, peers and solution providers
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Exhibit Hall Insights – Explore cutting-edge tools and technologies
Exhibit Hall Experience
Step into the 100,000+ sq. ft. Exhibit Hall — an interactive hub for networking, technology exploration and solution discovery with leading providers in utility CX innovation.
Networking Receptions & Special Events
Evening receptions and unique events that facilitate meaningful connections.
Dream Prize Giveaway & Scavenger Hunt
Fun engagements with networking and rewards.
REGISTRATION
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Full Conference Pass (Utility / Exhibitor / Non-Exhibitor)
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Attendee Orientation, breakfasts and keynote speakers’ presentations, Exhibit Hall luncheons, IUCX Conference workshops, and all social and networking functions, including but not limited to Exhibit Hall receptions, and the perennial favorite – the IUCX Special Event.
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Women in Utilities Sunrise Event
Schedule Outline
Tentative Schedule - Subject to Change
Frequently asked questions
Monday
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No Conference Events
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PM | Hotel Arrival: Deep Dive Attendees
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Registration Check-in: Deep Dive Attendees (ends at 5:00 pm)
Tuesday
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Registration & Attendee Orientation
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Welcome Reception & Exhibits
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FlowForward Water Innovation Forum*
wednesday
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General Session & Keynotes
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Workshops and Networking Reception
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Women In Utilities Cocktail Event*
Thursday
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Continued Workshops
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Exhibit Hall Engagement
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Dream Prize Giveaway & Special Evening Event
Friday
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No Conference Events
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AM | Depart from Hotel