2026 Exhibitors

A.W. Companies

234

ACI Speedpay

827

ACI Speedpay, powered by ACI Worldwide, is built so you never miss a payment. With a resilient, modern bill pay platform, Speedpay makes payments fast, simple, and secure at scale. Only ACI offers a built in payment fraud solution to stop fraud in real time—without friction for legitimate customers. Speedpay lowers costs, boosts reliability, and delivers a seamless experience that keeps customers paying on time.

Billing & Payments, Cloud & Digital Platforms, Customer Engagement & Experience, Printing Solutions, Security & Compliance

tony.orta@aciworldwide.com

Accenture (Meeting Room)

MR 1037

Accenture is a leading solutions and services company and reinvention partner to the world’s leading enterprises, building digital cores and harnessing AI, cloud, and data to optimize operations, accelerate growth, and create value at speed and scale. Passionate about customers, we combine deep industry expertise with Strategy, Consulting, Technology, Operations, and Song to deliver measurable outcomes, better experiences, and lasting value across the enterprise.

AI & Automation, Call & Contact Center, Cloud & Digital Platforms, Consulting & Outsourcing Services, Customer Engagement & Experience, Customer Segmentation & Targeting, Energy & Utilities, Field Services & Operations, Project & Task Management, System Integrators

michael.w.abts.jr@accenture.com

Allconnect

1317

Allconnect partners with utilities to deliver affordability outcomes, lower cost to serve, and increase program and digital adoption. Through easy-to-implement solutions and a nationwide platform, we’ve connected with 75+ million consumers, delivering industry-leading CSAT, improved brand perception, and stronger customer engagement.

Call & Contact Center, Cloud & Digital Platforms, Customer Engagement & Experience, Customer Segmentation & Targeting, Energy & Utilities

rcaiello@allconnect.com

Avertra

1209

avertra is a global digital experience company on a mission to simplify life for utilities. By combining strategy, technology, and empathy, avertra's proprietary AI-driven MiCustomer platform tackles the challenges utilities face today: rising operational costs, workforce gaps, and evolving customer expectations, while its deep SAP expertise and services drive scalable enterprise modernization that's smarter and future-ready.

AI & Automation, Billing & Payments, Call & Contact Center, Credit/Collections/Bad Debt, Customer Engagement & Experience, Customer Segmentation & Targeting, Field Services & Operations, Outage and Distribution Management, Workforce & Operations

mzeedan@avertra.com

BHC Global

1212

BYS Innovations

533

BYS SealPoint AI is a full-stack AI partner for service design, custom agents, and AI-native products. We connect your documents, APIs, and databases into a living knowledge fabric that scales.

AI & Automation, Analytics & Reporting, Application Integration, Change Management, Cloud & Digital Platforms, Consulting & Outsourcing Services, Customer Engagement & Experience, Energy & Utilities, Enterprise & IT Systems, System Integrators

info@bysinnovations.com

Bidgely

1300

Bidgely is the definitive leader in AI-driven energy intelligence, delivering the foundational layer in energy providers’ AI strategy. Pioneering behind-the-meter visibility, its patented solutions unlock usage insights for over 40 global utilities. Bidgely empowers adaptive utilities to anticipate change, optimize decisions, and deliver reliable, customer-centric operations with speed and confidence.

AI & Automation, Analytics & Reporting, Call & Contact Center, Cloud & Digital Platforms, Customer Engagement & Experience, Customer Segmentation & Targeting, Enterprise & IT Systems, Marketing & Insights, Smart Grid, Workforce & Operations

dconnaker@bidgely.com

Bidgely (Meeting Room)

MR 1337

Bill Gosling Outsourcing

227

Meet Bill Gosling Outsourcing. We deliver innovative, technology-driven,customer-centric solutions that enhance customer experience, accounts receivable management, & business process outsourcing. We always ensure to drive efficiency and growth for businesses worldwide. “MAKING LIVES BETTER, ONE CONNECTION AT A TIME.”

AI & Automation, Call & Contact Center, Consulting & Outsourcing Services, Credit/Collections/Bad Debt, Customer Engagement & Experience, Knowledge & Content Management, Workforce & Operations

steve.copeland@billgosling.com

BlastPoint

424

BlastPoint’s technology places AI-powered insights at your fingertips, helping businesses understand customer data, predict behavior, and become customer-focused organizations. With results-driven, accessible customer AI, companies can target the right customers at the right time with just the right channels and messaging—without needing in-house AI expertise or advanced infrastructure.

AI & Automation, Analytics & Reporting, Billing & Payments, Call & Contact Center, Cloud & Digital Platforms, Credit/Collections/Bad Debt, Customer Engagement & Experience, Customer Segmentation & Targeting, Marketing & Insights

chelsea.pepper@blastpoint.com

Bull City Financial Solutions

1226

Bull City Financial Solutions (BCFS) is a proven partner to utility providers, delivering over 50 years of accounts receivable expertise. We specialize in improving recovery across the full lifecycle—from early-out to bad debt—while maintaining a strong focus on compliance and customer experience. Using data-driven strategies, credit bureau tools, and consumer-friendly engagement, BCFS helps utilities increase collections, reduce delinquencies, and protect customer relationships.

Billing & Payments, Credit/Collections/Bad Debt

garrett@bullcityfinancial.com

CORE Business Technologies

1017

CORE is a payments and revenue management software provider with 40 years of experience in the government and utility sector. Partnering with over 1100 government entities, CORE enhances modern payment and engagement experiences. We connect customers with trusted agencies, streamlining every interaction from first contact to final reconciliation.

Credit/Collections/Bad Debt

mdandrea@corebt.com

CSG

1325

CSG Communication Design & Delivery helps utilities deliver clear, compliant customer communications across print and digital channels. Utilities use CSG to manage billing, outage, and service communications that reduce confusion, lower call volumes, and improve response rates. Self-service tools enable same-day updates without IT support, while modern delivery and built-in compliance reduce operating cost. Backed by deep CIS expertise, CSG supports reliable communication at scale.

Analytics & Reporting, Cloud & Digital Platforms, Customer Engagement & Experience, Customer Interaction & Media, Customer Segmentation & Targeting, Printing Solutions

nadia.samadi@csgi.com

Call Center Concierge

316

Call Center Concierge’s portfolio of 16 specialized BPO providers supports regional, national, and global utility companies. Trusted by 500+ brands, our partners provide 60,000 agents across 19 countries for 24/7 multilingual customer care that scales fast for emergencies. Our network delivers CXM, AI tools with safe validation before going live, customer acquisition, branded calling ID, and back office services. One stop outsourcing firm offering choice, competitive proposals, and AI control.

AI & Automation, Billing & Payments, Call & Contact Center, Cloud & Digital Platforms, Consulting & Outsourcing Services, Credit/Collections/Bad Debt, Customer Engagement & Experience, Customer Interaction & Media, Energy & Utilities, Revenue Management

andrew@callcenterconcierge.com

Celonis

232

Celonis is the global leader in process mining and execution management. Together with The Good Quarter Company (GQC)—the utility industry’s premier Celonis partner—provide AI-driven solutions for Meter-to-Cash, billing, and revenue assurance. By combining deep domain expertise with proven technology, Celonis and GQC help utilities eliminate exceptions, accelerate cash flow, and modernize operations, turning complex billing processes into measurable performance gains.

AI & Automation, Analytics & Reporting, Billing & Payments, Change Management, Cloud & Digital Platforms, Consulting & Outsourcing Services, Energy & Utilities, Enterprise & IT Systems, Meter Reading, Revenue Management

j.samec@celonis.com

Choice Digital

213

Choice Digital is a modern disbursement platform enabling regulated industries to send payments that are secure, compliant, & recipient-friendly. Our SurePay platform guarantees delivery and eliminates unclaimed funds, while SecureRedeem leverages real-time risk scoring to mitigate fraud without adding friction. With audit-ready reporting, transparent controls, and flexible digital payout options, Choice Digital helps organizations reduce cost, improve satisfaction, & operate with confidence.

Billing & Payments, Cloud & Digital Platforms, Finance & Accounting, Finance & Accounting Solutions, Financial Management

stephanie.johndrow@cdco.io

City Detect

226

City Detect (est. 2021) equips municipalities with AI and computer vision tools to identify and map property maintenance issues, right-of-way concerns, and infrastructure conditions. Cameras mounted on city fleet vehicles collect street-level imagery, processed by our PASS AI system into maps, reports, and trend summaries, empowering staff to make data-driven decisions and maintain safer, cleaner public spaces without adding overhead.

AI & Automation, Analytics & Reporting, Cloud & Digital Platforms, Field Services & Operations, Geographical Information Systems (GIS), Knowledge & Content Management, Project & Task Management, Workforce & Operations

sales@citydetect.com

CivicPlus

224

Thousands of high-performing civic leaders rely on CivicPlus® as their trusted partner for impact-led government. With CivicPlus, leaders can finally overcome the perpetual tradeoff between the demand for better services and the realities of operational resources, leveraging the unique Civic Impact Platform to deliver both unmatched end-to-end automated efficiency and truly unified, delightful resident experiences.

Analytics & Reporting, Application Integration, Business Process Assistance, Cloud & Digital Platforms, Customer Engagement & Experience, Knowledge & Content Management, Project & Task Management, Revenue Management, Security & Compliance

patricia.grant@civicplus.com

Coast Professional, Inc.

221

Coast is a leading BPO provider offering contact center and collection services tailored to meet industry-specific needs. The company specializes in omnichannel support serving commercial, private, and government clients. Coast is a nine-time honoree on the Inc. 5000 list for America’s Fastest-Growing Private Companies, as recognized by Inc. Magazine and has been awarded “Best Places to Work in Collections” by insideARM.com and Best Companies Group six times in the last decade.

Business Process Assistance, Call & Contact Center, Credit/Collections/Bad Debt, Financial Management

kperry@coastprofessional.com

Comprise Technologies

1331

Contract Callers, Inc

532

CCI has been a proven provider of utility solutions since 1926. We are a trusted, capable partner with the project management, execution, and financial resources to meet all customer experience & meter services needs. CCI leverages our best in class call center services and cutting edge technology to deliver optimal results for our many utility partners.

Billing & Payments, Call & Contact Center, Consulting & Outsourcing Services, Credit/Collections/Bad Debt, Customer Engagement & Experience, Field Services & Operations, Meter Reading, Revenue Management, Smart Grid

mmaguire@contractcallers.com

Convey

901

Convey provides customer engagement software for utilities and other highly regulated industries. Formerly Message Broadcast, Convey combines deep domain expertise with purpose-built workflows that humanize customer connections while streamlining compliance. Our solutions modernize operations, improve CX, and help organizations manage millions of interactions efficiently. Convey is backed by OceanSound Partners and Energy Impact Partners. Learn more at goconvey.com.

AI & Automation, Analytics & Reporting, Billing & Payments, Call & Contact Center, Cloud & Digital Platforms, Customer Engagement & Experience, Customer Segmentation & Targeting, Energy & Utilities, Outage and Distribution Management

caleigh.gold@goconvey.com

CriticalRiver, Inc.

1116

CriticalRiver helps our clients execute digital transformation. With a global delivery network and a thousand strong workforce, we support projects of any size in any location. We bring hands-on expertise, solutions, and an AI first approach to help meet challenges in operations and customer service. CriticalRiver stands ready to help any Utility achieve its transformation, upgrade, or managed services ambitions. We are a certified technology partner of Oracle, Salesforce, and many more.

AI & Automation, Analytics & Reporting, Application Integration, Business Process Assistance, Energy & Utilities, Enterprise & IT Systems, Field Services & Operations, Outage and Distribution Management, Smart Grid, System Integrators

thomas.rowan@criticalriver.com

DCM Services

212

Minneapolis-based DCM Services (DCMS) is the industry leader in deceased and specialty account resolution, helping organizations recover compliant revenue while protecting their brand reputation and customer relationships. Serving healthcare, financial services, utilities, and other regulated industries, DCMS specializes in complex probate and estate-related scenarios that traditional collection and AR processes are not designed to handle.

Billing & Payments, Business Process Assistance, Call & Contact Center, Consulting & Outsourcing Services, Credit/Collections/Bad Debt, Customer Engagement & Experience, Finance & Accounting, Finance & Accounting Solutions, Revenue Management, Security & Compliance

dawn.radecki@dcmservices.com