Executive Summit |
In-Person Event | April 26-27, 2027
Located at The Westin Charlotte, Charlotte, NC
An exclusive, invitation-only gathering designed by and for C-level utility leaders. Centered on strategy, customer experience and organizational culture, the Summit provides actionable insights that drive customer-first initiatives. Executives return year after year to exchange ideas, strengthen collaboration and sustain the high-value relationships that shape the future of the utility industry.
Connie McIntyre
Venue Executive
Sheila Pressley
Venue Executive
Executive Leadership
Jody Allison, VP, Customer Transformation, Xcel Energy
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Ajit Apte, SVP, Customer Ops, ComED
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Joel Austin, SVP & Chief Digital Officer, Oncor
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Jendy Burchfield, VP, Customer Service Ops, Southern California Edison
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Alex Chiang, VP, Customer Solutions & Experience, Manitoba Hydro
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Chimaobi Chijioke, VP, Customer Services, Georgia Power
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Melissa Cosby, Sr Dir Transformation & Strategy, Xcel Energy
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Susan Crosby, Deputy Revenue Commissioner, City of Philadelphia
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Timothy Davis, VP, CX, Energy Services & CCO, Memphis Light, Gas and Water
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Katherine Demeritte, CCO, GRU
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Janette Espino, VP, Customer Ops, Orange & Rockland
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Spencer Gill, VP, Customer Service, Hydro One Networks
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Latisha Hill, CCO, Avista Corp
Brad Hoglund, Chief Information Officer, Boston Water & Sewer Commission
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Stephenie Howard, VP, CX Strategy & Platform Dev, CenterPoint Energy
Utibe Massey, VP, CX, Dominion Energy
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Richard Mitschke, VP & Chief Information Officer, Atmos Energy
Dr Charles Moreland, Chief CX Officer, JEA
Jill Morrison, Chief Customer Care Center, Hampton Roads Sanitation District
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Michael Murphy, VP, Customer Ops, Con Edison of NY
Jenise Osani, VP, CX & Sales, OUC-The Reliable One​
Jonathan Porter, SVP, Customer Ops, Alabama Power Company
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Lauren Preston, CCO, Central Hudson
Matthew Prine, CCO, American Water​
Rhonda Reaves-Smith, VP, Customer Service, Kissimmee Utility Authority
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Shemeka Rodgers, VP, CX, Nexus Water Group
Daron Stewart, Sr Dir, NRG Customer Success, Direct Energy
Chris Zenner, VP, Customer Channels & Services, PG&E
CONTENT THAT DELIVERS
Executive Summit uses interactive formats—like panels, keynotes, polling and small-group discussions—to tackle pressing and emerging utility issues, including:
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Executive leadership and organizational strategy
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Workforce development and succession planning
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Artificial intelligence and emerging technologies
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Utility transformation and modernization
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Customer experience innovation
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Executive peer discussion and facilitated networking
Registration
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Executive Summit is a pre-conference event on Monday and Tuesday.
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Conference 2027 (Tuesday - Thursday) requires a SEPARATE registration.
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Attendees who register for both Executive Summit and Conference enjoy a discount.
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Many also register for Wednesday’s Women in Utilities Sunset Event.
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Need help with registration? Visit our Help Center.
2026 SPONSORS
Other IUCX Events
Not included with Executive Summit | Separate Registration Required:
2026 Sponsors: