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DREAM PRIZE GIVEAWAY

Thursday afternoon, the Exhibit Hall becomes a must-attend, SRO location. Join us at Booth #639 for the Dream Prize Giveaway drawings at 3:00 pm. 

Conference 2026

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In-Person Event | April 14 - 16, 2026

Tampa Convention Center | Tampa, FL

Get ready for the 2026 IUCX Conference—where bold ideas meet utility innovation. 

Join the industry’s top minds as they tackle the future of customer experience head-on. From affordability and workforce transformation to the unstoppable rise of AI, this is your front-row seat to what’s next. Roll up your sleeves in hands-on workshops, discover cutting-edge solutions in the world’s largest CX exhibit hall and walk away with game-changing strategies to boost performance, spark innovation, and make a real impact. 

Don’t just attend—be part of the movement redefining utility customer experience.

More About Conference

Workshops

IUCX Conference Workshops attract attendees with practical learning for every stage of customer service operations. Education Pillars cover Billing & Payments, Contact Centers, Credit & Collections, Digital Engagement, Disruptors, Field Services, Leadership and Analytics. Gain solutions, improve processes, and learn directly from expert sponsors in Sponsor Solutions workshops. 

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General Session

General Sessions are the highlight of the IUCX Annual Conference, bringing utility customer service professionals together for learning, networking, and recognition. Wednesday features a keynote designed for the IUCX audience, while Thursday introduces our host utility’s executive and the Excellence Awards—plus a continental breakfast to start the day.

Schedule Outline

Monday

  • No Conference Events

  • PM | Hotel Arrival: Deep Dive Attendees

  • Registration Check-in: Deep Dive Attendees (ends at 5:00 pm)

Tentative Schedule - Subject to Change

Tuesday

  • AM | Arrive at Hotel: Conference Attendees

  • Registration/Check-In: Both Deep Dives and Conference

  • Deep Dives- Additional Registration Required (7:15 am - 2:30 pm)

  • PM | Attendee Orientation for Conference (3:15 pm)

  • Welcome Reception in Exhibit Hall (4:00 - 6:00 pm)

wednesday

  • AM | Women in Utilities Sunrise Event: a Conference Add-On (6:45 am)

  • Complimentary Continental Breakfast (7:15 am)

  • General Session (8:00 am)

  • AM Workshops (9:30 am - 12:00 pm)

  • Exhibit Hall (all day)

  • PM | Lunch ( 12:00 pm)

  • PM Workshops (2:00 - 4:15 pm)

  • Networking Reception (4:30 - 6:00 pm)

Thursday

  • AM | Complimentary Continental Breakfast (7:15 am)

  • General Session (8:00 am)

  • AM Workshops (9:30 - 11:45 am)

  • Exhibit Hall (all day)

  • PM | Lunch (12:00 pm)

  • PM Workshops (1:15 - 3:30 pm)

  • Dream Prize Giveaway (3:30 pm)

  • Special Event (7:00 - 10:00 pm)

Friday

  • No Conference Events

  • AM | Depart from Hotel

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CONFERENCE ACTIVITIES AND ADD-ONS

Complimentary with Conference Registration:

  • Attendee Orientation

  • Wednesday & Thursday General Sessions with continental breakfasts

  • Workshops

  • Receptions in the Exhibit Hall (includes hors d'oeuvres and drinks):

    • Tuesday: Welcome and First-Time Attendee Receptions

    • Wednesday: Networking, Canadian and LeadNext Receptions

  • Wednesday & Thursday's Luncheons

  • Dream Prize Giveaway Drawing

  • Scavenger Hunt (Includes Prizes)

  • Thursday Night Special Event

and celebrate the...

50TH

Year of Conference!

Other IUCX Events

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April 13 - 14, 2026

More Information
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April 13 - 14, 2026

More Information
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April 14 - 16, 2026

More Information

Not included with Conference | Separate Registration Required:

WHY ATTEND CONFERENCE?

​The Premier Customer Experience Event for Utility Professionals

The top reason attendees choose the IUCX Annual Conference is its unmatched content. This conference serves electric, gas and water/wastewater utility professionals from across North America and beyond. Over two days, attendees gain insights into the full meter-to-cash process, explore trending utility industry programs and learn from CX role models at every stage of their customer experience journey.

EXHIBIT HALL

Exhibitors fill the 100,000+ SF Exhibit Hall, which functions as a daily destination for networking, fun, food and beverages as well as learning about the most current industry products, services and information.

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REGISTRATION

  • Conference 2026 (Tuesday - Thursday)  

  • View All Conference Activities and Add-Ons

  • Add Tuesday's Deep Dives and Wednesday’s Women in Utilities Sunrise Event for an additional fee.

  • Need help with registration? Visit our Help Center.

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