2026 Exhibitors

DataCapable

238

DataCapable delivers utility software solutions that improve outage visibility, stakeholder coordination, workforce response, streetlight issue management, and grid modernization transparency. Built specifically for electric and gas utilities, the company’s cloud-based, mobile-first solutions integrate with existing OMS, GIS, and work management systems to provide real-time operational awareness and improve transparency for customers, municipalities, and field teams. Supporting more than 30 million utility customers across North America, DataCapable helps utilities modernize the most visible parts of the customer and community experience.

sandy.buzzard@datacapable.com

Delaware North America

209

delaware is a full-service, SAP-only global consulting partner with comprehensive capabilities dedicated to transforming utilities. We help utilities modernize customer service, strengthen water and energy operations via improvements in work and asset management, field service, supply chain, and finance, and optimize demand size management and distributed energy resources. Recognized by SAP and Gartner, our 5,000+ consultants deliver end-to-end programs and ongoing support that drive reliability, cost control, and measurable outcomes.

AI & Automation, Analytics & Reporting, Application Integration, Change Management, Cloud & Digital Platforms, Customer Engagement & Experience, Enterprise & IT Systems, Field Services & Operations, Finance & Accounting, System Integrators

maureen.bolen@delawareconsulting.com

DivDat Powered By Meridian

519

DivDat Powered by Meridian bridges utilities and the communities they serve. We enhance the payment experience by meeting customers where they are—through neighborhood kiosks or seamless digital portals. With a robust payment network, real-time reporting, and deep system integration, we help utilities improve efficiency while supporting financial inclusion for all.

Analytics & Reporting, Billing & Payments, Cloud & Digital Platforms, Customer Engagement & Experience, Energy & Utilities, Finance & Accounting Solutions, Kiosks, Outage and Distribution Management, Revenue Management

mpritzel@divdat.com

Doculivery (Powered by NatPay)

1329

In business since 1991, NatPay remains a top leader in ACH and document distribution solutions. We process more than $153+ billion annually for 278,000+ ACH clients nationwide. NatPay’s Doculivery online document management platform features a web-hosted SaaS solution that includes but is not limited to: online pay statements, tax forms, bills, invoices with click-to-pay capabilities, HR, CSR/CRM, and other custom solutions. NatPay is HIPAA compliant, and a SSAE 18 (SOC 1) Type 2 examined organization.

Analytics & Reporting, Billing & Payments, Business Process Assistance, Cloud & Digital Platforms, Customer Engagement & Experience, Finance & Accounting, Finance & Accounting Solutions, Knowledge & Content Management, Security & Compliance, Workforce & Operations

keely.wuertz@nationalpayment.com

Doxim

1011

Doxim is the customer communications management and engagement technology leader serving highly regulated markets, including financial services, utilities and healthcare. We provide omnichannel communications and payment solutions that maximize customer engagement and revenue, while reducing costs. Our software and technology-enabled managed services address key digitization, operational efficiency, and customer experience challenges through integrated SaaS software and technology solutions.

AI & Automation, Billing & Payments, Customer Engagement & Experience, Printing Solutions

tim.carlson@doxim.com

Durabook Americas Inc.

333

Drabook is a leading manufacturer of rugged computing solutions, including the Durabook line of laptops, mobile tablets and all-in-one computers. Durabook Americas covers and serves the entire continent of America. The DURABOOK brand is designed, manufactured and tested in-house to assure maximum quality and reliability. These purpose-built, cost-effective and ruggedized laptops, tablets, and all-in-one PCs are high-performance solutions that increase productivity, drive a clear return on investment.

AI & Automation, Application Integration, Customer Engagement & Experience, Enterprise & IT Systems, Field Services & Operations, Knowledge & Content Management, Project & Task Management

bill.rutan@durabookamericas.com

E Source

516

E Source combines research and technology with deep industry visibility and expertise to help utilities improve customer service, optimize the grid, and strengthen operations. Our work delivers the clarity and confidence clients need to perform, adapt, and lead the transition to a more sustainable world.

Change Management, Consulting & Outsourcing Services, Credit/Collections/Bad Debt, Customer Engagement & Experience, Customer Segmentation & Targeting, Workforce & Operations

jay_magee@esource.com

EMA, Inc

230

EMA collaborates with water and wastewater utilities to provide technology, management, and engineering services. Our industry-leading expertise provides high-value solutions addressing our clients’ complex challenges. We have been delivering high-quality results since 1975, helping clients reduce costs, mitigate risk, increase productivity, improve customer service, and maximize return on investment. We encourage innovation, collaboration, and a solutions-focused approach to our clients’ needs.

AI & Automation, Analytics & Reporting, Benchmarking and Best Practices, Business Process Assistance, Credit/Collections/Bad Debt, Customer Engagement & Experience, Field Services & Operations, Outage and Distribution Management, Project & Task Management, Workforce & Operations

amann@ema-inc.com

ESC Partners

431

ESC Partners is the premier global technology consulting firm that helps utilities and municipalities modernize operations using Oracle Cloud solutions. ESC Partners provide end-to-end services from advisory and implementation to managed services and support so our clients can improve customer engagement, streamline operations, and confidently accelerate digital transformation.

Change Management, Cloud & Digital Platforms, Consulting & Outsourcing Services, Energy & Utilities, Enterprise & IT Systems, Field Services & Operations

Valerie@esc-partners.com

Echo

819

Echo is a water-utility–focused provider of cloud-based billing and customer engagement solutions. Founded in the UK in 1996 and part of an active utility group, Echo brings real-world operational insight to every solution. Built on Salesforce, Echo helps utilities modernize billing, customer service, analytics, and automation to deliver secure, scalable, and customer-centric experiences.

AI & Automation, Analytics & Reporting, Billing & Payments, Cloud & Digital Platforms, Credit/Collections/Bad Debt, Customer Engagement & Experience, Security & Compliance

CarrieMeeks@echo-ms.com

Enghouse Interactive

236

Enghouse Interactive has been providing industry-leading, reliable Customer Experience (CX) solutions and services to Utilities across North America since 1984. Our focus is on developing, acquiring and evolving utility-related solutions that deliver outstanding customer service. Our Solutions include: AI-enabled Contact Centers, Certified MSFT Teams integrations, Video, Outbound dialers, Consoles, Voice of the Customer solutions, and Agent Experience & Evaluation Tools.

AI & Automation, Analytics & Reporting, Call & Contact Center, Customer Engagement & Experience, Customer Interaction & Media, Energy & Utilities, Knowledge & Content Management, Outage and Distribution Management, Security & Compliance, Workforce & Operations

larry.ekiert@enghouse.com

Ernst & Young - EY (Meeting Room)

MR 337

EY exists to shape the future with confidence, helping create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

AI & Automation, Application Integration, Billing & Payments, Call & Contact Center, Change Management, Cloud & Digital Platforms, Consulting & Outsourcing Services, Customer Engagement & Experience, Customer Interaction & Media, Energy & Utilities

richard.charles@ey.com

Euna Solutions

1130

Part of the Euna Solutions® suite, Euna Payments delivers centralized, integrated, and equitable payment collection for the public sector. Euna Payments supports every payment channel (Cashiering, Kiosks, and Online) across departments and consolidates all transactions into one cloud-based platform (Revenue Management), while reporting real-time updates to source systems for back-end teams.

Analytics & Reporting, Billing & Payments, Enterprise & IT Systems, Finance & Accounting, Finance & Accounting Solutions, Financial Management, Kiosks

andy.moorhead@eunasolutions.com

Exceleron

1333

Experian

1326

Experian is a trusted partner in the utilities industry, dedicated to driving success for energy and utility markets. From regulated and deregulated markets to solar and alternative energy, we offer comprehensive, end-to-end solutions that support every phase of the customer lifecycle - from initial search to final payment. With Experian’s predictive analytics and comprehensive data solutions, you can streamline processes and enhance decision-making. Experian is committed to helping you prepare, power, and prosper in this dynamic industry.

Suzanne.Pomposello@experian.com

FH Cann & Associates

1332

F.H. Cann & Associates (FHC) is a nationally licensed, woman‑owned contact center and collections partner supporting electric, gas, water, and municipal utilities nationwide. With 25+ years of experience, FHC delivers U.S.‑based inbound and outbound call center services, customer support, and compliant collections programs that improve recovery performance while protecting customer relationships and meeting regulatory requirements.

AI & Automation, Call & Contact Center, Consulting & Outsourcing Services, Credit/Collections/Bad Debt, Customer Engagement & Experience

rohara@fhcann.com

FIS

1324

FIS is a financial technology company providing solutions to financial institutions, businesses and developers. We unlock financial technology that underpins the world’s financial system. Our people are dedicated to advancing the way the world pays, banks and invests, by helping our clients confidently run, grow and protect their businesses. Our expertise comes from decades of experience helping financial institutions and businesses adapt to meet the needs of their customers.

AI & Automation, Application Integration, Billing & Payments, Call & Contact Center, Cloud & Digital Platforms, Customer Engagement & Experience, Enterprise & IT Systems, Finance & Accounting Solutions, Printing Solutions, Workforce & Operations

brian.paulson@fisglobal.com

FirsTech

330

Partnering with Enterprise and mid-market businesses and Financial Institutions, FirsTech is a comprehensive payment solutions partner that creates clarity from chaos. FirsTech has stayed true to its roots as a trusted partner—never just a provider—focused on helping clients reach their goals. By delivering innovative payment solutions to your customers anytime, anywhere, we enable our partners to improve cash flow, reduce DSO, and lower processing costs, all while enhancing the overall customer experience.

Billing & Payments, Credit/Collections/Bad Debt, Finance & Accounting Solutions, Financial Management, Revenue Management

daniel.choate@busey.com

Firstsource Group USA, Inc.

231

Firstsource is a global leader in specialised business process solutions, and with our hyper-focused, domain-centred teams and cutting-edge tech, data, and analytics we “make it happen” for our clients across Healthcare, BFS, CMT, Energy and Utilities, solving their biggest challenges across the customer lifecycle. An RP-Sanjiv Goenka Group company with an established presence in the US, the UK, India, Mexico, Australia, and the Philippines are a trusted growth partner for leading global brands.

AI & Automation, Billing & Payments, Business Process Assistance, Call & Contact Center, Consulting & Outsourcing Services, Credit/Collections/Bad Debt, Customer Engagement & Experience, Energy & Utilities, Field Services & Operations, Revenue Management

Shane.Mcdonald@firstsource.com

Fiserv

1031

Fiserv moves more than money. As the only fintech sitting at the intersection of merchants and financial institutions, Fiserv has an unobstructed view into the entire global financial ecosystem that allows the company to power payments, financial services and commerce for millions and empower people, businesses and communities to thrive.

AI & Automation, Analytics & Reporting, Billing & Payments, Cloud & Digital Platforms, Customer Engagement & Experience, Finance & Accounting Solutions, Marketing & Insights, Printing Solutions, Security & Compliance

nathan.potter@fiserv.com

Forge Solutions

220

Forge provides end-to-end digital, print, and fulfillment solutions, powered by data and designed to help you connect with your audience, drive measurable results, and build lasting relationships with confidence.

Billing & Payments, Business Process Assistance, Consulting & Outsourcing Services, Customer Engagement & Experience, Marketing & Insights, Printing Solutions

donald.fagan@forgesolutions.com

Giftogram

1309

Giftogram is a digital gift card and payout delivery platform. Giftogram puts the right reward or incentive in the right hands instantly. Recipients choose their own gift from thousands of global brands and local retailers along with prepaid options and payouts including PayPal, Venmo and Zelle. Drive customer enrollment for eBill, Auto-pay, Online & mobile self-service, Budget billing and Demand response. Reward, recognize and retain your most important employees with full payroll reporting.

Billing & Payments, Call & Contact Center, Customer Engagement & Experience

tcorbett@giftogram.com

GridX

1109

GridX is the leading Enterprise Rate and Data Platform for utilities and energy providers. It unifies fragmented AMI, customer, and weather data into a single source of truth, delivering penny-level cost insights and meter-level forecasts. By automating manual workflows, GridX accelerates program implementation from years to months. Nearly 40 customers use GridX to improve grid stability, avoid infrastructure costs, and lower consumer energy bills. Learn more at gridx.com.

AI & Automation, Analytics & Reporting, Billing & Payments, Call & Contact Center, Customer Engagement & Experience, Customer Segmentation & Targeting, Energy & Utilities, Marketing & Insights, Project & Task Management

scott@gridx.com

HCLTech

216

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, High Tech, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

husain.jaliwalla@hcltech.com

Hallmark Business Connections

518

Hallmark Business Connections empowers clients to build lasting loyalty through personalized Hallmark cards. Our CARE platform enables CSRs to quickly send greeting cards, enhancing emotional connections beyond calls or emails. This boosts brand reputation, reduces complaints, and elevates customer satisfaction. CARE leverages Hallmark's trusted brand to create authentic, empathetic touchpoints that improve employee morale and customer experiences.

Customer Engagement & Experience, Customer Interaction & Media

kalyn.soltice@hallmark.com