2026 Exhibitors

Hansen Technologies

411

Hansen Technologies provides a unified ecosystem of solutions of utilities in the Americas. We focus on CIS, AI, and MDM solutions that revolutionize customer service with AI-powered efficiency.

AI & Automation, Analytics & Reporting, Application Integration, Billing & Payments, Call & Contact Center, Cloud & Digital Platforms, Customer Engagement & Experience, Energy & Utilities, Meter Reading, Revenue Management

fengning.yu@hansencx.com

Harris & Harris

325

Harris & Harris understands that customizable solutions are essential to meet the unique needs of both regulated and deregulated utility industries. With extensive experience in the gas, power, and water sectors, we navigate the complexities of the regulatory bodies that oversee these providers.

Credit/Collections/Bad Debt, Customer Engagement & Experience

vlobianco@harriscollect.com

Harris Utilities

811

Since 1976, Harris Utilities has been a trusted source for robust, feature-rich, turnkey solutions that help utilities improve customer service, increase financial performance and enhance operational efficiency. Whether it’s CIS, ERP, MDM, OMS, IVR or self-service customer experiences, we have the right solution that aligns with your utility’s specific requirements.

AI & Automation, Analytics & Reporting, Billing & Payments, Cloud & Digital Platforms, Customer Engagement & Experience, Energy & Utilities, Field Services & Operations, Finance & Accounting Solutions, Outage and Distribution Management, Revenue Management

events@harriscomputer.com

HomeServe USA

1127

HometownHUB (HtH)

530

HometownHUB (HtH) brings together digital engagement, human support, and AI insights to empower utilities with smarter customer care. At HTH, we provide a complete customer care model that delivers end-to-end customer experience solutions purpose-built for this industry. Our services include onshore call centers, billing support, digital engagement, payment operations, and AI-powered insights. We combine utility-specific expertise with secure operational systems and proven processes.

AI & Automation, Billing & Payments, Call & Contact Center, Consulting & Outsourcing Services, Customer Engagement & Experience

erin.christy@thehth.com

Humach

317

Humach delivers innovative customer experience solutions purpose-built for utilities providers. By blending AI-powered digital voice agents with skilled live agents, we help utilities companies efficiently handle high call volumes, from outage reporting and billing inquiries to new service requests and account management. Our scalable CX platform reduces operational costs while ensuring your customers get fast, accurate support when they need it most.

AI & Automation, Call & Contact Center, Customer Engagement & Experience

Josh.pick@humach.com

I3 Verticals

919

The i3 Verticals Utility division unifies solutions to provide everything needed to manage utility services effectively. Our software solutions help utility providers and end users take control of account management to get the best value for all utilities. Solutions under the Utility division fall under categories including Billing & Payments, Customer Experience, Reporting & Analytics, Mobile Workforce, and Services.

AI & Automation, Analytics & Reporting, Billing & Payments, Call & Contact Center, Cloud & Digital Platforms, Customer Engagement & Experience

djordan@i3verticals.com

IBAP

1318

We specialize in empowering your organization with advanced AI Customer Service Applications designed to modernize every client interaction. We offer a truly all-encompassing experience, covering Mobile applications, Customer Service Portals, Contact Centers, IVR systems, and Chatbots. A key factor is our software's ability to seamlessly integrate with your existing billing solutions, addressing the most critical pain points for service providers.

AI & Automation, Application Integration, Billing & Payments, Call & Contact Center, Cloud & Digital Platforms, Consulting & Outsourcing Services, Customer Engagement & Experience, Energy & Utilities, Geographical Information Systems (GIS), Meter Reading

bharanee@ibap.ai

IBM (Meeting Room)

MR 937

IBM is a leading provider of global hybrid cloud and AI, and consulting expertise. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Thousands of governments and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM's hybrid cloud platform and Red Hat OpenShift to affect their digital transformation

AI & Automation, Analytics & Reporting, Application Integration, Benchmarking and Best Practices, Change Management, Cloud & Digital Platforms, Consulting & Outsourcing Services, Customer Engagement & Experience, Enterprise & IT Systems, Security & Compliance

cbehme@us.ibm.com

IC System

1227

Is a National licensed collection agency for 1st party and bad debt collections. IC System, family owned since 1938, provides accounts receivable management services for thousands of clients. Our goal is to be the best, most trusted provider of revenue cycle services. Headquartered in St. Paul, MN.

Billing & Payments, Credit/Collections/Bad Debt, Revenue Management

kjonas@icsystem.com

INNER-TITE CORP

1219

IUCX Village & Dream Prize Giveaway

732

Dream Prize Giveaway is IUCX’s signature prize drawing. At Registration/Check In, each utility attendee receives an individually numbered Giveaway card and becomes eligible to win by visiting clearly marked Exhibit Hall booths, collecting all 20 sponsors’ stamps and submitting their completed card to the golden tumbler at Booth #732 before 12:00 pm, Thursday, April 16. Meanwhile, as the crowd gathers at the staging area, music crescendos and excitement builds. At 4:00 pm, IUCX’s CEO draws 11 lucky utility winners’ cards and discovers dreams for spending popular cards valued between $500 to $10,000! Winners must be present to win and must claim their gift card within two minutes of being called.

Ibex

624

ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. ibex operates a global CX delivery center model consisting of approximately 30 operations facilities globally, while deploying next generation technology, including the AI-powered ibex Wave iX solutions suite, to drive superior customer experiences to top leading brands.

AI & Automation, Call & Contact Center, Consulting & Outsourcing Services, Customer Engagement & Experience

kaye.mcintosh@ibex.co

InfoSend, Inc

426

Since 1996, InfoSend has delivered eBilling, ePayment, Data Processing, and Bill Print & Mail solutions that help organizations streamline customer communications. Producing over 300 million print and electronic documents annually, InfoSend maintains industry-leading client retention and satisfaction. With facilities in CA, TX, FL, and IL, and our woman-owned affiliate in MA, we provide nationwide coverage, disaster recovery protection, and customized solutions that improve efficiency.

Billing & Payments, Business Process Assistance, Cloud & Digital Platforms, Consulting & Outsourcing Services, Customer Engagement & Experience, Energy & Utilities, Finance & Accounting, Printing Solutions, Security & Compliance

marty.b@infosend.com

Infor

327

Infor is a global leader in business cloud software specialized by industry. We develop complete solutions for our focus industries, including industrial manufacturing, distribution, healthcare, food & beverage, automotive, aerospace & defense, and high tech. Infor’s mission-critical enterprise applications and services are designed to deliver sustainable operational advantages with security and faster time to value. We are obsessed with delivering successful business outcomes for customers.

AI & Automation, Analytics & Reporting, Application Integration, Billing & Payments, Cloud & Digital Platforms, Energy & Utilities, Enterprise & IT Systems, Financial Management, Knowledge & Content Management, Workforce & Operations

bob.benstead@infor.com

Infosys (Meeting Room)

MR 1237

Infosys Limited

1233

Infosys is a global leader in next-generation digital services and consulting. Over 323,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI.

AI & Automation, Analytics & Reporting, Billing & Payments, Call & Contact Center, Cloud & Digital Platforms, Consulting & Outsourcing Services, Customer Engagement & Experience, Field Services & Operations, Outage and Distribution Management, Workforce & Operations

unnikrishnan_mani@infosys.com

InteQ

214

InvoiceCloud

401

InvoiceCloud is a leading fintech provider of secure, innovative electronic bill presentment and payment (EBPP) solutions. Serving 3,250+ customers in the utility, government, and insurance sectors, InvoiceCloud’s award-winning SaaS platform improves the customer experience and boosts digital payment, AutoPay, and paperless adoption. Clients benefit from increased engagement and satisfaction, faster payments, lower costs, and reduced staff workloads.

Billing & Payments, Cloud & Digital Platforms, Customer Engagement & Experience

HPasetsky@invoicecloud.com

Itineris

301

Itineris’ UMAX Utility Suite, developed on Microsoft Dynamics 365, is a flexible, AI-powered CIS, CRM, and ERP platform that helps utilities streamline operations, deliver personalized customer experiences, and act on real-time insights. It unlocks flexibility, empowers customers, and monetizes real‑time data, helping utilities meet the challenges of today and tomorrow.

Billing & Payments, Customer Engagement & Experience

kimberly.williams@itineris.net

JD Power

1224

The utilities industry is changing, which makes understanding the fundamental drivers of utility customer satisfaction more important than ever. For over 20 years, JD Power has been an active partner in the utilities space. With syndicated studies focused on the utilities industry, a wide breadth of solutions offerings, and an unparalleled depth of expert knowledge, there is no better resource for trusted intelligence and expert advisory than JD Power. Talk to an expert at jdpower.com/utilities

Analytics & Reporting, Benchmarking and Best Practices, Call & Contact Center, Consulting & Outsourcing Services, Customer Engagement & Experience

Maureen.Russolo@jdpa.com

JOMAR

531

JOMAR provides a modern, scalable, configurable, AI enabled Innovative Enterprise CIS, MDM, Settlement Utility Suite for Electric Water and Gas. The JOMAR Utility Suite runs in the Microsoft Azure Cloud or On Premise to automate, simplify and provide value added services, data and Grid Edge analytics across a Utilities Operations, Engineering, Metering, Customer Service to improve the Customer Experience. JOMAR is Partnering, Collaborating and Investing to support the Next Generation Utility.

AI & Automation, Analytics & Reporting, Billing & Payments, Business Process Assistance, Cloud & Digital Platforms, Customer Engagement & Experience, Energy & Utilities, Enterprise & IT Systems, Field Services & Operations, Workforce & Operations

jablasman@jomarsoftcorp.com

KUBRA

501

KUBRA delivers the most comprehensive customer experience management solutions available to the utility industry today, including in 7 of the top 10 gas and electric utilities in the U.S. Our broad portfolio includes billing and payments, mapping, mobile apps, proactive communications, and AI-driven engagement tools. With more than three billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada.

Billing & Payments, Customer Engagement & Experience, Outage and Distribution Management, Printing Solutions

nathan.wiech@kubra.com

Kamstrup Water Metering

1327

Kamstrup is a leading manufacturer of smart water metering solutions. With over 30 years of experience in ultrasonic metering, Kamstrup is known for smart meters and intuitive solutions designed to tackle the biggest challenges facing utilities today. From reducing non-revenue water loss to managing aging infrastructures to conserving water to enable sustainable communities, Kamstrup empowers utilities with industry leading technology and committed customer support.

Cloud & Digital Platforms, Meter Reading

ridn@kamstrup.com

KloudGin

408

KloudGin is the leading provider of AI-native field service, construction work, and enterprise asset management solutions purpose-built for utility and public sector operations. KloudGin delivers the industry’s only true Single Face of Work® platform, unifying all work groups, all work types, and all asset types within a single operational ecosystem. For more information, visit www.kloudgin.com

AI & Automation, Analytics & Reporting, Cloud & Digital Platforms, Customer Engagement & Experience, Energy & Utilities, Enterprise & IT Systems, Field Services & Operations, Outage and Distribution Management, Workforce & Operations

gmcauliffe@kloudgin.com