2026 Exhibitors

ACI Speedpay

827

Accenture (Meeting Room)

MR 1037

Accenture is a leading solutions and services company and reinvention partner to the world’s leading enterprises, building digital cores and harnessing AI, cloud, and data to optimize operations, accelerate growth, and create value at speed and scale. Passionate about customers, we combine deep industry expertise with Strategy, Consulting, Technology, Operations, and Song to deliver measurable outcomes, better experiences, and lasting value across the enterprise.

AI & Automation, Call & Contact Center, Cloud & Digital Platforms, Consulting & Outsourcing Services, Customer Engagement & Experience, Customer Segmentation & Targeting, Energy & Utilities, Field Services & Operations, Project & Task Management, System Integrators

michael.w.abts.jr@accenture.com

Allconnect, A Red Ventures Co

1317

Avertra

1209

avertra is a global digital experience company on a mission to simplify life for utilities. By combining strategy, technology, and empathy, avertra's proprietary AI-driven MiCustomer platform tackles the challenges utilities face today: rising operational costs, workforce gaps, and evolving customer expectations, while its deep SAP expertise and services drive scalable enterprise modernization that's smarter and future-ready.

AI & Automation, Billing & Payments, Call & Contact Center, Credit/Collections/Bad Debt, Customer Engagement & Experience, Customer Segmentation & Targeting, Field Services & Operations, Outage and Distribution Management, Workforce & Operations

mzeedan@avertra.com

BHC Global

1212

BYS Innovations

533

BYS SealPoint AI is a full-stack AI partner for service design, custom agents, and AI-native products. We connect your documents, APIs, and databases into a living knowledge fabric that scales.

AI & Automation, Analytics & Reporting, Application Integration, Change Management, Cloud & Digital Platforms, Consulting & Outsourcing Services, Customer Engagement & Experience, Energy & Utilities, Enterprise & IT Systems, System Integrators

info@bysinnovations.com

Bidgely

1300

Bidgely is the definitive leader in AI-driven energy intelligence, delivering the foundational layer in energy providers’ AI strategy. Pioneering behind-the-meter visibility, its patented solutions unlock usage insights for over 40 global utilities. Bidgely empowers adaptive utilities to anticipate change, optimize decisions, and deliver reliable, customer-centric operations with speed and confidence.

AI & Automation, Analytics & Reporting, Call & Contact Center, Cloud & Digital Platforms, Customer Engagement & Experience, Customer Segmentation & Targeting, Enterprise & IT Systems, Marketing & Insights, Smart Grid, Workforce & Operations

dconnaker@bidgely.com

Bidgely (Meeting Room)

MR 1337

Bill Gosling Outsourcing

227

Meet Bill Gosling Outsourcing. We deliver innovative, technology-driven,customer-centric solutions that enhance customer experience, accounts receivable management, & business process outsourcing. We always ensure to drive efficiency and growth for businesses worldwide. “MAKING LIVES BETTER, ONE CONNECTION AT A TIME.”

AI & Automation, Call & Contact Center, Consulting & Outsourcing Services, Credit/Collections/Bad Debt, Customer Engagement & Experience, Knowledge & Content Management, Workforce & Operations

steve.copeland@billgosling.com

BlastPoint

424

Bull City Financial Solutions

1226

CORE Business Technologies

1017

CORE is a payments and revenue management software provider with 40 years of experience in the government and utility sector. Partnering with over 1100 government entities, CORE enhances modern payment and engagement experiences. We connect customers with trusted agencies, streamlining every interaction from first contact to final reconciliation.

Billing & Payments, Customer Engagement & Experience, Revenue Management

mdandrea@corebt.com

CSG

1325

CSG Communication Design & Delivery helps utilities deliver clear, compliant customer communications across print and digital channels. Utilities use CSG to manage billing, outage, and service communications that reduce confusion, lower call volumes, and improve response rates. Self-service tools enable same-day updates without IT support, while modern delivery and built-in compliance reduce operating cost. Backed by deep CIS expertise, CSG supports reliable communication at scale.

Analytics & Reporting, Cloud & Digital Platforms, Customer Engagement & Experience, Customer Interaction & Media, Customer Segmentation & Targeting, Printing Solutions

nadia.samadi@csgi.com

Call Center Concierge

316

Call Center Concierge’s portfolio of 16 specialized BPO providers supports regional, national, and global utility companies. Trusted by 500+ brands, our partners provide 60,000 agents across 19 countries for 24/7 multilingual customer care that scales fast for emergencies. Our network delivers CXM, AI tools with safe validation before going live, customer acquisition, branded calling ID, and back office services. One stop outsourcing firm offering choice, competitive proposals, and AI control.

AI & Automation, Billing & Payments, Call & Contact Center, Cloud & Digital Platforms, Consulting & Outsourcing Services, Credit/Collections/Bad Debt, Customer Engagement & Experience, Customer Interaction & Media, Energy & Utilities, Revenue Management

andrew@callcenterconcierge.com

Celonis

232

Celonis is the global leader in process mining and execution management. Together with The Good Quarter Company (GQC)—the utility industry’s premier Celonis partner—provide AI-driven solutions for Meter-to-Cash, billing, and revenue assurance. By combining deep domain expertise with proven technology, Celonis and GQC help utilities eliminate exceptions, accelerate cash flow, and modernize operations, turning complex billing processes into measurable performance gains.

AI & Automation, Analytics & Reporting, Billing & Payments, Change Management, Cloud & Digital Platforms, Consulting & Outsourcing Services, Energy & Utilities, Enterprise & IT Systems, Meter Reading, Revenue Management

j.samec@celonis.com

Choice Digital

213

Choice Digital is a modern disbursement platform enabling regulated industries to send payments that are secure, compliant, & recipient-friendly. Our SurePay platform guarantees delivery and eliminates unclaimed funds, while SecureRedeem leverages real-time risk scoring to mitigate fraud without adding friction. With audit-ready reporting, transparent controls, and flexible digital payout options, Choice Digital helps organizations reduce cost, improve satisfaction, & operate with confidence.

Billing & Payments, Cloud & Digital Platforms, Finance & Accounting, Finance & Accounting Solutions, Financial Management

stephanie.johndrow@cdco.io

City Detect

226

City Detect (est. 2021) equips municipalities with AI and computer vision tools to identify and map property maintenance issues, right-of-way concerns, and infrastructure conditions. Cameras mounted on city fleet vehicles collect street-level imagery, processed by our PASS AI system into maps, reports, and trend summaries, empowering staff to make data-driven decisions and maintain safer, cleaner public spaces without adding overhead.

AI & Automation, Analytics & Reporting, Cloud & Digital Platforms, Field Services & Operations, Geographical Information Systems (GIS), Knowledge & Content Management, Project & Task Management, Workforce & Operations

sales@citydetect.com

CivicPlus

224

Thousands of high-performing civic leaders rely on CivicPlus® as their trusted partner for impact-led government. With CivicPlus, leaders can finally overcome the perpetual tradeoff between the demand for better services and the realities of operational resources, leveraging the unique Civic Impact Platform to deliver both unmatched end-to-end automated efficiency and truly unified, delightful resident experiences.

Analytics & Reporting, Application Integration, Business Process Assistance, Cloud & Digital Platforms, Customer Engagement & Experience, Knowledge & Content Management, Project & Task Management, Revenue Management, Security & Compliance

patricia.grant@civicplus.com

Coast Professional, Inc.

221

Coast is a leading BPO provider offering contact center and collection services tailored to meet industry-specific needs. The company specializes in omnichannel support serving commercial, private, and government clients. Coast is a nine-time honoree on the Inc. 5000 list for America’s Fastest-Growing Private Companies, as recognized by Inc. Magazine and has been awarded “Best Places to Work in Collections” by insideARM.com and Best Companies Group six times in the last decade.

Business Process Assistance, Call & Contact Center, Credit/Collections/Bad Debt, Financial Management

kperry@coastprofessional.com

Comprise Technologies

1331

Contract Callers, Inc

532

CCI has been a proven provider of utility solutions since 1926. We are a trusted, capable partner with the project management, execution, and financial resources to meet all customer experience & meter services needs. CCI leverages our best in class call center services and cutting edge technology to deliver optimal results for our many utility partners.

Billing & Payments, Call & Contact Center, Consulting & Outsourcing Services, Credit/Collections/Bad Debt, Customer Engagement & Experience, Field Services & Operations, Meter Reading, Revenue Management, Smart Grid

mmaguire@contractcallers.com

Convey

901

Convey provides customer engagement software for utilities and other highly regulated industries. Formerly Message Broadcast, Convey combines deep domain expertise with purpose-built workflows that humanize customer connections while streamlining compliance. Our solutions modernize operations, improve CX, and help organizations manage millions of interactions efficiently. Convey is backed by OceanSound Partners and Energy Impact Partners. Learn more at goconvey.com.

AI & Automation, Analytics & Reporting, Billing & Payments, Call & Contact Center, Cloud & Digital Platforms, Customer Engagement & Experience, Customer Segmentation & Targeting, Energy & Utilities, Outage and Distribution Management

caleigh.gold@goconvey.com

CriticalRiver, Inc.

1116

CriticalRiver helps our clients execute digital transformation. With a global delivery network and a thousand strong workforce, we support projects of any size in any location. We bring hands-on expertise, solutions, and an AI first approach to help meet challenges in operations and customer service. CriticalRiver stands ready to help any Utility achieve its transformation, upgrade, or managed services ambitions. We are a certified technology partner of Oracle, Salesforce, and many more.

AI & Automation, Analytics & Reporting, Application Integration, Business Process Assistance, Energy & Utilities, Enterprise & IT Systems, Field Services & Operations, Outage and Distribution Management, Smart Grid, System Integrators

thomas.rowan@criticalriver.com

DCM Services

212

Minneapolis-based DCM Services (DCMS) is the industry leader in deceased and specialty account resolution, helping organizations recover compliant revenue while protecting their brand reputation and customer relationships. Serving healthcare, financial services, utilities, and other regulated industries, DCMS specializes in complex probate and estate-related scenarios that traditional collection and AR processes are not designed to handle.

Billing & Payments, Business Process Assistance, Call & Contact Center, Consulting & Outsourcing Services, Credit/Collections/Bad Debt, Customer Engagement & Experience, Finance & Accounting, Finance & Accounting Solutions, Revenue Management, Security & Compliance

dawn.radecki@dcmservices.com

Delaware North America

209

delaware is a full-service, SAP-only global consulting partner with comprehensive capabilities dedicated to transforming utilities. We help utilities modernize customer service, strengthen water and energy operations via improvements in work and asset management, field service, supply chain, and finance, and optimize demand size management and distributed energy resources. Recognized by SAP and Gartner, our 5,000+ consultants deliver end-to-end programs and ongoing support that drive reliability, cost control, and measurable outcomes.

AI & Automation, Analytics & Reporting, Application Integration, Change Management, Cloud & Digital Platforms, Customer Engagement & Experience, Enterprise & IT Systems, Field Services & Operations, Finance & Accounting, System Integrators

maureen.bolen@delawareconsulting.com

DivDat Powered By Meridian

519

DivDat Powered by Meridian bridges utilities and the communities they serve. We enhance the payment experience by meeting customers where they are—through neighborhood kiosks or seamless digital portals. With a robust payment network, real-time reporting, and deep system integration, we help utilities improve efficiency while supporting financial inclusion for all.

Analytics & Reporting, Billing & Payments, Cloud & Digital Platforms, Customer Engagement & Experience, Energy & Utilities, Finance & Accounting Solutions, Kiosks, Outage and Distribution Management, Revenue Management

mpritzel@divdat.com

Doculivery (Powered by NatPay)

1329

In business since 1991, NatPay remains a top leader in ACH and document distribution solutions. We process more than $153+ billion annually for 278,000+ ACH clients nationwide. NatPay’s Doculivery online document management platform features a web-hosted SaaS solution that includes but is not limited to: online pay statements, tax forms, bills, invoices with click-to-pay capabilities, HR, CSR/CRM, and other custom solutions. NatPay is HIPAA compliant, and a SSAE 18 (SOC 1) Type 2 examined organization.

Analytics & Reporting, Billing & Payments, Business Process Assistance, Cloud & Digital Platforms, Customer Engagement & Experience, Finance & Accounting, Finance & Accounting Solutions, Knowledge & Content Management, Security & Compliance, Workforce & Operations

keely.wuertz@nationalpayment.com

Doxim

1011

Doxim is the customer communications management and engagement technology leader serving highly regulated markets, including financial services, utilities and healthcare. We provide omnichannel communications and payment solutions that maximize customer engagement and revenue, while reducing costs. Our software and technology-enabled managed services address key digitization, operational efficiency, and customer experience challenges through integrated SaaS software and technology solutions.

AI & Automation, Billing & Payments, Customer Engagement & Experience, Printing Solutions

tim.carlson@doxim.com

Durabook Americas Inc.

333

Drabook is a leading manufacturer of rugged computing solutions, including the Durabook line of laptops, mobile tablets and all-in-one computers. Durabook Americas covers and serves the entire continent of America. The DURABOOK brand is designed, manufactured and tested in-house to assure maximum quality and reliability. These purpose-built, cost-effective and ruggedized laptops, tablets, and all-in-one PCs are high-performance solutions that increase productivity, drive a clear return on investment.

AI & Automation, Application Integration, Customer Engagement & Experience, Enterprise & IT Systems, Field Services & Operations, Knowledge & Content Management, Project & Task Management

bill.rutan@durabookamericas.com

E Source

516

EMA, Inc

230

EMA collaborates with water and wastewater utilities to provide technology, management, and engineering services. Our industry-leading expertise provides high-value solutions addressing our clients’ complex challenges. We have been delivering high-quality results since 1975, helping clients reduce costs, mitigate risk, increase productivity, improve customer service, and maximize return on investment. We encourage innovation, collaboration, and a solutions-focused approach to our clients’ needs.

AI & Automation, Analytics & Reporting, Benchmarking and Best Practices, Business Process Assistance, Credit/Collections/Bad Debt, Customer Engagement & Experience, Field Services & Operations, Outage and Distribution Management, Project & Task Management, Workforce & Operations

amann@ema-inc.com

ESC Partners

431

ESC Partners is the premier global technology consulting firm that helps utilities and municipalities modernize operations using Oracle Cloud solutions. ESC Partners provide end-to-end services from advisory and implementation to managed services and support so our clients can improve customer engagement, streamline operations, and confidently accelerate digital transformation.

Change Management, Cloud & Digital Platforms, Consulting & Outsourcing Services, Energy & Utilities, Enterprise & IT Systems, Field Services & Operations

Valerie@esc-partners.com

Echo

819

Echo is a water-utility–focused provider of cloud-based billing and customer engagement solutions. Founded in the UK in 1996 and part of an active utility group, Echo brings real-world operational insight to every solution. Built on Salesforce, Echo helps utilities modernize billing, customer service, analytics, and automation to deliver secure, scalable, and customer-centric experiences.

AI & Automation, Analytics & Reporting, Billing & Payments, Cloud & Digital Platforms, Credit/Collections/Bad Debt, Customer Engagement & Experience, Security & Compliance

CarrieMeeks@echo-ms.com

Ernst & Young - EY (Meeting Room)

MR 337

EY exists to shape the future with confidence, helping create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

AI & Automation, Application Integration, Billing & Payments, Call & Contact Center, Change Management, Cloud & Digital Platforms, Consulting & Outsourcing Services, Customer Engagement & Experience, Customer Interaction & Media, Energy & Utilities

richard.charles@ey.com

Euna Solutions

1130

Part of the Euna Solutions® suite, Euna Payments delivers centralized, integrated, and equitable payment collection for the public sector. Euna Payments supports every payment channel (Cashiering, Kiosks, and Online) across departments and consolidates all transactions into one cloud-based platform (Revenue Management), while reporting real-time updates to source systems for back-end teams.

Analytics & Reporting, Billing & Payments, Enterprise & IT Systems, Finance & Accounting, Finance & Accounting Solutions, Financial Management, Kiosks

andy.moorhead@eunasolutions.com

Exceleron

1333

Experian

1326

FH Cann & Associates

1332

FIS

1324

FIS is a financial technology company providing solutions to financial institutions, businesses and developers. We unlock financial technology that underpins the world’s financial system. Our people are dedicated to advancing the way the world pays, banks and invests, by helping our clients confidently run, grow and protect their businesses. Our expertise comes from decades of experience helping financial institutions and businesses adapt to meet the needs of their customers.

AI & Automation, Application Integration, Billing & Payments, Call & Contact Center, Cloud & Digital Platforms, Customer Engagement & Experience, Enterprise & IT Systems, Finance & Accounting Solutions, Printing Solutions, Workforce & Operations

brian.paulson@fisglobal.com

FirsTech

330

Firstsource

231

Fiserv

1031

Fiserv moves more than money. As the only fintech sitting at the intersection of merchants and financial institutions, Fiserv has an unobstructed view into the entire global financial ecosystem that allows the company to power payments, financial services and commerce for millions and empower people, businesses and communities to thrive.

AI & Automation, Analytics & Reporting, Billing & Payments, Cloud & Digital Platforms, Customer Engagement & Experience, Finance & Accounting Solutions, Marketing & Insights, Printing Solutions, Security & Compliance

nathan.potter@fiserv.com

Forge Solutions

220

Giftogram

1309

GridX

1109

HCLTech

216

Hallmark Business Connections

518

Hallmark Business Connections empowers clients to build lasting loyalty through personalized Hallmark cards. Our CARE platform enables CSRs to quickly send greeting cards, enhancing emotional connections beyond calls or emails. This boosts brand reputation, reduces complaints, and elevates customer satisfaction. CARE leverages Hallmark's trusted brand to create authentic, empathetic touchpoints that improve employee morale and customer experiences.

Customer Engagement & Experience, Customer Interaction & Media

kalyn.soltice@hallmark.com

Hansen Technologies

411

Hansen Technologies provides a unified ecosystem of solutions of utilities in the Americas. We focus on CIS, AI, and MDM solutions that revolutionize customer service with AI-powered efficiency.

AI & Automation, Analytics & Reporting, Application Integration, Billing & Payments, Call & Contact Center, Cloud & Digital Platforms, Customer Engagement & Experience, Energy & Utilities, Meter Reading, Revenue Management

fengning.yu@hansencx.com

Harris & Harris

325

Harris Utilities

811

Since 1976, Harris Utilities has been a trusted source for robust, feature-rich, turnkey solutions that help utilities improve customer service, increase financial performance and enhance operational efficiency. Whether it’s CIS, ERP, MDM, OMS, IVR or self-service customer experiences, we have the right solution that aligns with your utility’s specific requirements.

AI & Automation, Analytics & Reporting, Billing & Payments, Cloud & Digital Platforms, Customer Engagement & Experience, Energy & Utilities, Field Services & Operations, Finance & Accounting Solutions, Outage and Distribution Management, Revenue Management

events@harriscomputer.com