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2025 Event Registration Now Open!

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Read the Fall 2024 Newsline Now!

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Are you part of a Customer Service Center or 311? ENGAGE311 is looking for presenters!

CS Week eNews Has a New Format!

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May 6 - 8, 2025

Two days filled with meter-to-cash processes content, topical and trending industry programs/offerings and utility role models at every stage in their CX journeys.

Events

Programs & Resources

Excellence Awards

4 Company and 2 Individual Award Opportunities annually given during Conference General Sessions.

Benchmarking

Association of utilities who conduct studies to identify best practices, KPIs and program elements to inform and improve each member's business operations and performance management.

LeadNext

Year-long training partnership between utility customer service executives and their high-potential supervisors/managers, utilizing IUCX curricula and a coach-participant relationship.

Women in Utilities

Encompasses an annual Webinar series, on-site Sunrise Event and Conference Workshop.

Publications

Includes monthly Short Takes, quarterly Newsline, and promotional video content including Attendee Perspectives and the 2025 Sneak Peek!

On-Demand Content

Find out more about webinars and podcasts, as well as upcoming content.

Coming Soon!

WHY ATTEND

IUCX in Numbers

49+

Years Leading the Industry

320+

Utility Companies Represented Annually

130+

Exhibitors From Around
the World

2,000+

Conference Attendees Annually

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What Attendees Say About Us

Overall, this was an excellent event. Outstanding job of selecting topics that represent real-world utility issues that we are currently dealing with.

Conference Attendee

This event was set up perfectly to network and discuss common problems. Great topics, the pace was great, and the speakers were interesting.

Executive Summit Attendee

Really enjoyed my first Key Accounts Forum. It was a great value and one of the best conferences I have been to on my 23 years of going to utility conferences. Thank you!

Key Account Forum Attendee

Tune In To IUCX

View our most recent videos, and garner a deeper perspective of IUCX.

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