Executive Summit
2025 Event has concluded. Check back for updated content this Fall!
What Brings Attendees to Executive Summit?
Executive Summit is designed for and by C-Level professionals who keep their pulse on the utility industry, other customer service leaders and cultural trends. Summit attracts those who are strategically oriented. Their integrated, enterprise-wide perspectives, often polished by Summit interactions, then get translated and implemented into their utility’s initiatives, policies, programs and offerings that create and sustain a customer-first focus. Summit attendees return year after year to nurture relationships that often last a career, because the breadth and depth of those connections are just that valuable.
CONTENT THAT DELIVERS
Utilizing a variety of presentation and engagement formats (tabletop discussions, smart phone polling/surveys, keynotes, deep-dive presentations and discussion panels), Summit topics target current challenges and horizon topics like:
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AI and its implications for utility operations, the CX and the workforce
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Crisis and outage management before, during and after weather events, cybersecurity attacks and natural disasters
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Engagement and programs for historically underserved demographics
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Increased load, demand response and their impacts on infrastructure and customer programs/offerings
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Attracting, recruiting, training and retaining a competent, motivated workforce
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Delivering effective customer service and a modern CX in light of generational and cultural differences
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Innovative offerings that reimagine customer engagement and bridge service gaps
WHO ATTENDS
Executive Summit is a "by invitation-only event" designed for executives, by executives committed to the utility industry.
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Chief Customer Officers
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Chief Technology/IT Officers
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Directors
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Vice and Senior Vice Presidents
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Deputy and General Managers
MONDAY NIGHT RECEPTION/DINNER
After a content-packed Day One, Executive Summit attendees relax together at a must-see setting for a sundown reception and dinner. Plans for Phoenix’s gathering are underway.
INDUSTRY BREAKOUT SESSIONS
Following Summit, water and public power execs extend their time together in industry breakout sessions. Steering Committee members identify compelling topics, present their utility’s approach to the issue or challenge, and invite others to share their takes.
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Public Power Collaborative
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Water Customer Service Executive Council
2025 SPONSORS
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Executive Leadership
Jassi Arora, VP, Infrastructure & Cloud Services, Pacific Gas & Electric
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Joel Austin, SVP & Chief Digital Officer, Oncor
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Luz Aviles, VP, Customer Service, OUC - The Reliable One
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James Barnes, CCO, City of Tallahassee, FL
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Chimaobi Chijioke, VP, Customer Services, Georgia Power
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Alex Chiang, VP, Customer Solutions & Experience, Manitoba Hydro
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Katy Cook, Dir, Transformation, CIS Strategy, Liberty Algonquin Business Services
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Timothy Davis, VP, CX, Energy Srvcs & CCO, Memphis Light, Gas and Water
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Janette Espino, VP, Customer Ops, Orange & Rockland
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Jeff Farney, SVP, IT, Southwest Water Company
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Franklyn Frederickson, VP, CX, Minnesota Power
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Spencer Gill, VP, Customer Service, Hydro One Networks
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Lisa Hale, VP, Customer Services, Lincoln Electric
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DeAnna Hardwick, Interim EVP, Customer Strategy, CPS Energy
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Latisha Hill, CCO, Avista Corporation
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Kerry Hogan, VP, CX, Southern Company Gas
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David Johnson, VP, Customer Care & CCO, PSEG New Jersey
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Vanessa Kisicki, Associate GM & Chief Customer Exec, Salt River Project
Tanis Kozak, VP & GM DE Residential, Direct Energy
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Jared Lawrence, CCO & SVP, Customer Group, Eversource
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Julie Lupinacci, CCO, Hydro Ottawa
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Dave McKendry, Sr Fellow, Electricity Canada
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Penni McLean-Conner, EVP, CX & Energy Strategy, Eversource
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Dawn Mehrer, VP, Corp Services & Technology, Fortis BC
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Lorene Miller, VP, Customer Service Ops Div, Southern California Edison
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Jill Morrison, Chief Customer Care Center, Hampton Roads Sanitation District
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Kerry Overton, Deputy GM, Austin Energy
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Corry Poole, VP, Retail Mass Mkt & CX, ENMAX
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Jonathan Porter, SVP, Customer Ops, Alabama Power Company
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Sheila Pressley, CCO, JEA
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Karen Sparkman, VP, CX, Tampa Electric
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Monica Whiting, VP, CX & CCO, APS
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Gillian Wright, SVP & CCO, SoCal Gas
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Mark Wyatt, IUCX Board Member
Dave Tomlinson, Venue Executive, IUCX
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James Barnes, CCO, City of Tallahassee, FL
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Kerry Overton, Deputy GM & CCO, Austin Energy
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Johnetta Hinson, Exec Dir, Customer Service, Kansas City BPU
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Harold Lane, Enterprise Citizen Engagement Mgr, City of Tallahassee
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Susan Postans, VP, Customer Service, Kissimmee Utility Authority
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Elaine Veselka, VP, Cust Acct Mgmt, Austin Energy
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Joe Tellez, CTO, Tacoma Public Utilities
Dave Tomlinson, Venue Executive, IUCX
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Katy Cook, Dir, Transformation & CIS Strategy, Liberty Utilities
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Quisha Light, Dir, Customer Service, City of Portland, OR
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Jeff Farney, VP, IT, Southwest Water Company
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Jeffrey Jones, Water Meter Program Mgr, Charlotte Water
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William Kephart, Dir, Utility Customer Ops, Veolia Water America
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George Rofail, Interim AGM Cust Svcs Div, LA Dept of Water & Power
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Janice Tinsley, Deputy CEO, Customer Service, Suffolk County Water Authority
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Jill Morrison, Chief Customer Care Center, Hampton Road Sanitation District
REGISTRATION
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Executive Summit is a pre-conference event on Monday and Tuesday.
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Conference 2025 (Tuesday - Thursday) requires a SEPARATE registration.
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Attendees who register for both Executive Summit and Conference enjoy a discount.
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Many also register for Wednesday’s Women in Utilities Sunrise Event.
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Need help with registration? Visit our Help Center.
Other IUCX Events
Not included with Executive Summit | Separate Registration Required: