As the temperatures drop and the lights twinkle a little brighter, we’re reminded of the unsung heroes working behind the scenes, our utility professionals. Whether it’s keeping the heat flowing during a winter storm or restoring power in the middle of the night, you keep our communities running when we need it most. We’re deeply thankful for your dedication, resilience and round-the-clock service. Your work doesn’t stop for snow, ice or holiday weekends—and we see you. But your impact goes...

When we think about utilities, we often think of infrastructure: power lines, gas meters, water systems. But at the heart of every utility there is something more essential: people . And as winter sets in and energy use spikes, so do the challenges faced by customers who are struggling to keep up. That’s where Utility Customer Assistance programs become more than just a service; they become a lifeline. Across the country, utility companies are rising to the occasion, offering a range of...

New DEADLINE:  January 31, 2026 Great news! We’ve extended the submission deadline for the  Excellence Awards  to give you  more time  to recognize outstanding programs and colleagues. Don’t miss the opportunity to showcase excellence across your organization. Submit your Project Applications and your Individual Nominations here:   iucx.org/awards . IUCX will notify the winners in February Thank you for helping us honor the incredible work happening every day. Let’s make this year’s awards...