There’s something special about Charlotte. Maybe it’s the energy, the momentum, or the way the city blends southern charm with forward-thinking innovation. Whatever it is, Innovate UtilityCX is thrilled to return to the Queen City for Conference 2027, happening April 26 – 29, 2027. As we begin shaping the experience, one thing remains clear: our #1 priority is creating quality content that drives not only the conference, but every Innovate UtilityCX event, toward excellence. Great conferences...

As the utility industry continues to evolve, so does the need for strong, connected leaders who can shape its future with confidence, resilience, and authenticity. This October, Innovate UtilityCX is bringing that vision to life with its first regional Women in Utilities Leadership Exchange event, hosted by Austin Energy at the Austin Public Library in Austin, TX. Taking place October 5–6, with the main program held on October 6, the event is designed to be more than a traditional...

Utility CIS transformation is moving fast — and Innovate UtilityCX’s CIS Collaborative is helping utilities navigate it together. Designed as a peer-driven forum for utility professionals, the CIS Collaborative brings together leaders managing Customer Information System modernization, SaaS migrations, operational readiness, and customer experience transformation. The focus? Real conversations, practical lessons, and shared strategies from utilities actively going through the process. On...