Recognizing Innovation and Leadership: IUCX 2027 Excellence Awards

Great ideas, dedicated teams, and inspiring leaders are shaping the future of utility customer experience, and it's time to recognize their impact!

The IUCX 2027 Excellence Awards celebrate the individuals and organizations driving meaningful change across the utility industry. From innovative technology implementations to outstanding leadership and operational improvements, these awards highlight the achievements and people moving our industry forward. Applications and nominations are now open, with submissions due January 29, 2027.

The Company Awards honor utility teams and organizations that have delivered measurable results through innovation, collaboration, and operational excellence. Categories for 2027 include:

• Best CIS Implementation

• Innovation in Digital Engagement

• Innovation in Field Automation

• Innovation in People & Process

Whether your organization has enhanced customer interactions, improved operational efficiency, or implemented a transformative solution, these awards provide an opportunity to showcase your success and share best practices with industry peers.

The Individual Awards recognize professionals whose leadership and contributions are advancing the utility industry.

• Distinguished Leader Award – Recognizes a seasoned professional whose career reflects exceptional leadership and lasting impact.

• Rising Star Award – Celebrates an emerging leader demonstrating innovation, initiative, and strong potential for future contributions.

These awards honor individuals who influence positive change, inspire their colleagues, and help move the industry forward.

Award recipients will be recognized during IUCX 2027, April 26 - 29 in Charlotte, NC, providing an opportunity to celebrate their achievements alongside utility professionals from across the industry. We encourage utilities of all sizes to share their successes and nominate the individuals making a difference within their organizations.

Excitement around the IUCX 2027 Excellence Awards is reaching new heights! This year, IUCX is partnering with The Current, an official 2027 Media Partner, to bring greater visibility to the people, projects, and innovations shaping the future of utility customer experience. Through exclusive podcast interviews with award applicants and live interviews with winners at the 2027 IUCX Conference in Charlotte, these stories will reach audiences beyond the awards stage. This exciting partnership elevates the prestige of the Excellence Awards, giving participants an additional platform to showcase their achievements, share their expertise, and inspire innovation across the utility industry.

Don't wait to recognize excellence! Submit your application or nomination by January 29, 2027. Learn more about award categories, eligibility, and submission details at www.iucx.org/awards.