ENGAGE311 2027 Registration Is Open: Let’s Connect in Charlotte!
Planning your next opportunity to connect with the 311 community? Registration for ENGAGE311 2027 is now open! Join fellow 311 and municipal customer service professionals April 27–29, 2027, at the Charlotte Convention Center in Charlotte, NC. It’s an opportunity to exchange ideas, share experiences and explore ways to strengthen customer service and community engagement.
And you don’t have to wait until April to get involved. From sharing your center’s experiences to helping shape conference conversations, there are several ways to connect with the ENGAGE311 community right now. Register for ENGAGE311 2027
Your Center’s Experience Matters
The ENGAGE311 Annual Survey opens in November, and we want to hear from you!
By sharing your center’s experiences, you’ll contribute to a resource that helps the 311 community compare practices, identify trends and find opportunities to improve service.
The conversation continues at ENGAGE311, where a dedicated conference session will explore results from survey submissions. Participating is a great way to contribute throughout the year and arrive ready to discuss what the findings mean for your center.
Join the survey distribution list to receive the link when the survey opens.
Help Shape the Conversation
Has your team found a new approach to employee development? Improved community engagement? Introduced technology or made a service improvement that others could learn from? Bring that experience to ENGAGE311 2027.
We’re inviting 311 and municipal customer service professionals to submit presentation ideas featuring success stories, lessons learned and practical solutions. Your experience could help another center tackle a familiar challenge or discover a different way forward. If you’d like help developing a topic or finding additional speakers for a panel, reach out to Eden Watson. Submit your presentation idea!
Connect as an Exhibitor or Sponsor
Vendor partners are an important part of the ENGAGE311 community. Organizations interested in exhibiting or sponsoring can explore the 2027 prospectus to find an opportunity that fits. Have a vendor partner you’d love to see in Charlotte? Share the prospectus and encourage them to join us!
Mark your calendar for April 27 - 29, 2027, and start planning your ENGAGE311 experience. We look forward to seeing you in Charlotte!
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