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Short Takes
Short Takes are monthly, bite-size articles to keep you up-to-date on upcoming events, webinars and IUCX opportunities.


Leadership Readiness in Utilities: Why Waiting Is Now a Risk
Why Leadership Exposure Is Accelerating Utilities have long planned for workforce transition. What has changed is timing. Across electric, gas, and water utilities: Retirements are accelerating Role scope is expanding Decision cycles are compressing Visibility of leadership decisions is increasing As a result, emerging leaders are being asked to make higher-impact decisions earlier—often without the gradual exposure that previously built judgment and confidence. This is not a

IUCX Publishing
2 min read


Utility Customer Experience in 2026: Why Decision-Making Feels Harder — and More Urgent
Utility leaders are navigating affordability pressure, workforce transition, and rising customer expectations at the same time. Learn why decision-making feels more compressed in 2026 and how utilities are responding through peer learning.

IUCX Publishing
3 min read
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