Short Takes

The water utility industry is facing a defining moment, and IUCX is stepping up to meet it. FlowForward is IUCX’s newest initiative: a dedicated Customer Service Forum created specifically for the water utility community.

 Mark These Dates (Seriously. Right Now.) We know your calendar is crowded, but trust us, these dates deserve a bright red circle and maybe even a couple of exclamation marks.

⏳The clock is officially winding down. If you’ve been meaning to nominate a trailblazing organization or submit your own application for the 2026 IUCX Excellence Awards, the time to act is right now. The deadline is January 31, 2026, and no extensions are planned.

As we get closer to the IUCX Conference, we are currently preparing and taking applicants for the 2026-2027 LeadNext Class. Our program is designed to prepare future supervisors and managers for leadership roles in utility customer experience and operations. Why LeadNext? LeadNext combines structured learning, peer networking, and real-world exposure to help participants grow as leaders. The program includes monthly virtual learning, two utility site visits, and in-person eng

Cities and utilities across the country are transforming how they connect with residents—and your voice matters in shaping what comes next. Join the ENGAGE311 Annual Survey distribution list and take part in a nationwide effort to define  the future of 311 and citizen engagement. When the survey launches, you’ll receive a direct link to share your insights,    experiences, and priorities, the real-world input that makes this effort so valuable. Why Participate? The ENGAGE311

This year’s Billing & Payments Deep Dives will bring together utility leaders, CX innovators, and tech partners for a high-impact look at the strategies shaping the meter-to-cash experience.