Short Takes

Utilities have invested billions in Advanced Metering Infrastructure (AMI). The next challenge isn't collecting more data—it's putting that data to work. Join Innovate UtilityCX (IUCX) and the Green Button Alliance on Thursday, August 27, from 2:00–2:45 pm ET, for an educational webinar exploring how utilities can transform customer usage data into meaningful operational improvements and exceptional customer experiences. With Industry Experts: Mark Van Name Department Mgr, Di

Leadership grows through connection, shared experiences, and meaningful conversations—and that's exactly what the inaugural Women in Utilities Leadership Exchange is designed to deliver. Hosted by Austin Energy on October 5 – 6, 2026, this new regional event brings together emerging and established women leaders from across the utility industry for practical learning, authentic networking, and career development. Rather than another traditional conference, participants will e

The most valuable conversations at IUCX don't begin in a conference room—they begin with utility professionals willing to share what they've learned. The deadline to submit topics and presentation ideas for IUCX 2027 is Monday, August 17. If your team has implemented a new process, solved a persistent challenge, launched an innovative program, or learned lessons worth sharing, now is the time to contribute. You don't need a polished presentation or groundbreaking research. In

When utility leaders discuss Customer Information System (CIS) transformations, one theme consistently rises to the top: the value of learning from peers who have already navigated the journey. This September, those conversations officially begin. On September 23–24, Innovate UtilityCX (IUCX) will host the inaugural CIS Collaborative meeting at Con Edison in New York City, bringing together utility executives and project leaders for candid discussions around one of the indust

Utility Key Account Managers play a critical role in helping commercial and industrial customers navigate an increasingly complex energy landscape. As customer expectations continue to evolve, the need for strategic relationship management has never been greater. The Foundations in Key Account Management program, developed through a partnership between Innovate UtilityCX and Davenport University's Institute for Professional Excellence (IPEx), provides practical, utility-focus