Short Takes

The Women in Utilities Leadership Exchange is almost here! Next week, women from across the utility industry will gather in Austin, TX, for an opportunity to connect, learn and have meaningful conversations about leadership, professional growth and the experiences shaping women’s careers across our industry. If you’ve been thinking about attending, there’s still time to register. The Leadership Exchange is designed to create space for the kinds of conversations that don’t alw

Great work deserves to be recognized, and now is the time to tell us about it! Submissions are officially open for the IUCX 2027 Excellence Awards, celebrating the achievements, innovations and people making a difference in utility customer experience. Every year, utilities and their partners are tackling complex challenges, finding new ways to serve customers, improving processes and implementing ideas that move the industry forward. The Excellence Awards provide an opportun

It’s almost time to start planning your next IUCX experience. Registration for IUCX 2027 will open soon, bringing the utility customer experience community together at the Charlotte Convention Center in Charlotte, NC on April 26–29, 2027. When registration opens, attendees will have the opportunity to take advantage of early bird rates, so watch your inbox and make plans to register early. IUCX brings together professionals from across utilities and the companies that support

The conversation started in New York, and what a way to begin! The CIS Collaborative brought members of the utility community together for focused conversations around customer information systems and the people, processes and decisions surrounding them. Members heard from top industry leaders on topics such as CIS planning, parallel billing, integrating and modernizing, and agentic AI implementation in customer operations. An exciting panel sparked conversation and brought d