The Inaugural forum will bring utility leaders together for candid, peer-driven conversations around Customer Information System strategy, implementation and transformation. Innovate UtilityCX (IUCX) will bring utility leaders together September 23 – 24, 2026, for the CIS Collaborative New York Forum, a focused industry event dedicated to the real-world challenges and opportunities surrounding Customer Information System (CIS) transformation. Hosted by Con Edison, the two-day
