Short Takes

There’s an IUCX learning and networking EVENT for everyone. Read more!

F irst-time A ttendee C onference T ip S   Short Takes offer quick bites of information, enough to take action, whet your appetite for...

Excellence Awards showcase customer service excellence in four company-wide categories and two individual awards.

LeadNext is a year-long development partnership program between IUCX and utilities to advance training for high-potential supervisors/manage

Spotlights on Anisha Cathey and David Goldberg

Get your popcorn and cold drink ready for a new video series that launches this month. Three shorts, each 15 – 30 minutes long, feature...

Like every IUCX event, ENGAGE311 knows robust content attracts exceptional attendance. Its Advisory Panel issued a 2025 Call for...

Industry leaders, Katrina Metzler of NEUAC and Elizabeth Paulson of JEA presented the webinar, “The Ins and Outs of LIHEAP (Low Income...

Customer engagement is a door that swings both directions. Getting to know customer preferences and priorities is the first step to them...

Whether your company is a longtime sponsor/exhibitor or just learning about IUCX’s scope and depth in the utility customer service/IT...

The Fall Planning Meeting set for early September is the time and place when abstracts submitted by utilities and industry partners are...

Thank You to a Village of Volunteers during CS Week 2024!