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Short Takes
Short Takes are monthly, bite-size articles to keep you up-to-date on upcoming events, webinars and IUCX opportunities.
Make the Most of IUCX 2025 with FACTS
FACTS: F irst-time A ttendee C onference T ip S Short Takes offer quick bites of information, enough to take action, whet your...
IUCX Publishing
1 min read
Planning Committee Spotlights: Robin Hector, BGE, an Exelon Company
In her second year as a Planning Committee member, Robin Hector lives and breathes customer service as a senior call center supervisor...
IUCX Publishing
1 min read
Planning Committee Spotlights: Zack Thompson, Salt River Project
“The connections made and those I can grow with peers at other utilities is my favorite part of being a Planning Committee member,” said...
IUCX Publishing
2 min read
Planning Committee Spotlights: Sonia McCollum, Southern Company Gas
Since CS Week 2020, Sonia McCollum has enjoyed the extra ribbon designating her as a Planning Committee or PC, added to her CS Week name...
IUCX Publishing
2 min read
First LeadNext Site Visit: Liberty Utilities in Londonderry, NH
LeadNext Application Season Invites You! Don't Miss out on the next site visit! Fall temperatures and seasonal color greeted the LeadNext...
IUCX Publishing
1 min read
October Means Award Applications and Nominations Are Open!
Excellence Awards showcase customer service excellence in four company-wide categories, in two levels based on utility revenues. They...
IUCX Publishing
1 min read
EVENT Updates
There’s an IUCX learning and networking EVENT for everyone. Read more!
IUCX Publishing
1 min read
Make the Most of IUCX with … FACTS
F irst-time A ttendee C onference T ip S Short Takes offer quick bites of information, enough to take action, whet your appetite for...
IUCX Publishing
2 min read
2025 Excellence Award Applications and Nominations Open Soon!
Excellence Awards showcase customer service excellence in four company-wide categories and two individual awards.
IUCX Publishing
1 min read
LeadNext Applications Season Invites You!
LeadNext is a year-long development partnership program between IUCX and utilities to advance training for high-potential supervisors/manage
IUCX Publishing
1 min read
Planning Committee Spotlights
Spotlights on Anisha Cathey and David Goldberg
IUCX Publishing
2 min read
Popcorn Anyone? New Video Series Launches
Get your popcorn and cold drink ready for a new video series that launches this month. Three shorts, each 15 – 30 minutes long, feature...
IUCX Publishing
1 min read
Add Your Center’s Voice to the 2025 ENGAGE311 Agenda!
Like every IUCX event, ENGAGE311 knows robust content attracts exceptional attendance. Its Advisory Panel issued a 2025 Call for...
IUCX Publishing
1 min read
On-Demand Webinars: Whenever, Wherever!
Industry leaders, Katrina Metzler of NEUAC and Elizabeth Paulson of JEA presented the webinar, “The Ins and Outs of LIHEAP (Low Income...
IUCX Publishing
1 min read
PC Spotlights | Roger Stephens & Kristina McClenahan
Customer engagement is a door that swings both directions. Getting to know customer preferences and priorities is the first step to them...
IUCX Publishing
3 min read
2025 Prospectus: Updated and Ready for Industry Partners
Whether your company is a longtime sponsor/exhibitor or just learning about IUCX’s scope and depth in the utility customer service/IT...
IUCX Publishing
1 min read
Call for Presentations Is Open Until 8/22/24
The Fall Planning Meeting set for early September is the time and place when abstracts submitted by utilities and industry partners are...
IUCX Publishing
1 min read
CS Week 2024: Thank You to a Village of Volunteers
Thank You to a Village of Volunteers during CS Week 2024!
IUCX Publishing
1 min read
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