top of page
Short Takes
Short Takes are monthly, bite-size articles to keep you up-to-date on upcoming events, webinars and IUCX opportunities.
Registration for IUCX 2025 Events Open Soon
Get ready for the online registration launch! Count on excellent quality content and networking from all of the Innovate UtilityCX...
IUCX Publishing
1 min read
After Registration – Advance to Steps 2 - 4
After registration, make sure to plan your stay and travel accommodations! Step 2: Book Your Room All IUCX 2025 live events are located...
IUCX Publishing
1 min read
Make the Most of IUCX 2025 with FACTS
FACTS: F irst-time A ttendee C onference T ip S Short Takes offer quick bites of information, enough to take action, whet your...
IUCX Publishing
1 min read
Planning Committee Spotlights: Robin Hector, BGE, an Exelon Company
In her second year as a Planning Committee member, Robin Hector lives and breathes customer service as a senior call center supervisor...
IUCX Publishing
1 min read
Planning Committee Spotlights: Zack Thompson, Salt River Project
“The connections made and those I can grow with peers at other utilities is my favorite part of being a Planning Committee member,” said...
IUCX Publishing
2 min read
Planning Committee Spotlights: Sonia McCollum, Southern Company Gas
Since CS Week 2020, Sonia McCollum has enjoyed the extra ribbon designating her as a Planning Committee or PC, added to her CS Week name...
IUCX Publishing
2 min read
First LeadNext Site Visit: Liberty Utilities in Londonderry, NH
LeadNext Application Season Invites You! Don't Miss out on the next site visit! Fall temperatures and seasonal color greeted the LeadNext...
IUCX Publishing
1 min read
October Means Award Applications and Nominations Are Open!
Excellence Awards showcase customer service excellence in four company-wide categories, in two levels based on utility revenues. They...
IUCX Publishing
1 min read
EVENT Updates
There’s an IUCX learning and networking EVENT for everyone. Read more!
IUCX Publishing
1 min read
Make the Most of IUCX with … FACTS
F irst-time A ttendee C onference T ip S Short Takes offer quick bites of information, enough to take action, whet your appetite for...
IUCX Publishing
2 min read
2025 Excellence Award Applications and Nominations Open Soon!
Excellence Awards showcase customer service excellence in four company-wide categories and two individual awards.
IUCX Publishing
1 min read
LeadNext Applications Season Invites You!
LeadNext is a year-long development partnership program between IUCX and utilities to advance training for high-potential supervisors/manage
IUCX Publishing
1 min read
Planning Committee Spotlights
Spotlights on Anisha Cathey and David Goldberg
IUCX Publishing
2 min read
Popcorn Anyone? New Video Series Launches
Get your popcorn and cold drink ready for a new video series that launches this month. Three shorts, each 15 – 30 minutes long, feature...
IUCX Publishing
1 min read
Add Your Center’s Voice to the 2025 ENGAGE311 Agenda!
Like every IUCX event, ENGAGE311 knows robust content attracts exceptional attendance. Its Advisory Panel issued a 2025 Call for...
IUCX Publishing
1 min read
On-Demand Webinars: Whenever, Wherever!
Industry leaders, Katrina Metzler of NEUAC and Elizabeth Paulson of JEA presented the webinar, “The Ins and Outs of LIHEAP (Low Income...
IUCX Publishing
1 min read
PC Spotlights | Roger Stephens & Kristina McClenahan
Customer engagement is a door that swings both directions. Getting to know customer preferences and priorities is the first step to them...
IUCX Publishing
3 min read
2025 Prospectus: Updated and Ready for Industry Partners
Whether your company is a longtime sponsor/exhibitor or just learning about IUCX’s scope and depth in the utility customer service/IT...
IUCX Publishing
1 min read
Call for Presentations Is Open Until 8/22/24
The Fall Planning Meeting set for early September is the time and place when abstracts submitted by utilities and industry partners are...
IUCX Publishing
1 min read
CS Week 2024: Thank You to a Village of Volunteers
Thank You to a Village of Volunteers during CS Week 2024!
IUCX Publishing
1 min read
bottom of page