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Planning Committee Spotlights: Danya Davin, Arizona Public Service

Hailing from Phoenix, AZ, the location for IUCX 2025, Danya Davin has worked with Arizona Public Service or APS in a variety of roles. Currently, she manages the billing and payments teams, and her prior assignment was that of credit and collections manager. Her team of 47 professionals is responsible for timely and accurate customer billing. Like many utilities, APS offers numerous payment channels and works diligently to remove payment barriers so APS can recover its revenue. Our boss, the revenue operations director, knows my team is doing a good job by tracking multiple KPIs and metrics that track our productivity, work volume and work quality, many of which are benchmarked with peer utilities.

“I am very proud to be a part of the Revenue Operations team at APS and of the people I get to work with each day. Our team’s focus is on providing our customers with a frictionless CX while also ensuring we are achieving financial and performance metrics. In the last two years, we have made a number of improvements that have come to fruition that I am proud of – and that success is because of the knowledge, experience, backgrounds and commitment of our team. We are currently first quartile for JDP’s Billing & Payment driver, an accomplish that we are very proud to crow about.” -Danya Davin

What’s her favorite part of being a Planning Committee member? “I enjoy the opportunity to network with peers at various utilities and learn from one another. There are a lot of talented people on the PC and getting to pick their brains on hot industry topics is amazing!” Being in her second year, Danya is assigned to the Credit & Collections track and Deep Dives category. Her approach within APS is to reach out to peers in various departments to get a sense of their interests and challenges. “That outreach helps me gauge interest in them presenting workshops or Deep Dives.”


Married to a fellow APS employee, Danya and her husband have a three-and-a-half-year-old son who makes everyday fun and exciting. Together, they enjoy exploring new playlists – current favs are 90’s grunge and top country hits. When not at work, Danya enjoys playing pickleball, being near water and reading a good book, perhaps while in Aruba, her last best travel destination. Get to know Danya better in Phoenix this May!

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