2026 ENGAGE311 Awards: Celebrating Innovation, Service Excellence and Community Impact

The 2026 ENGAGE311 Awards brings together the brightest minds and most dedicated professionals in customer service, public engagement and government innovation. As the 311 industry continues to evolve, embracing digital transformation, artificial intelligence and data-driven service delivery, this coming years' awards will recognize the leaders and teams redefining what responsive, citizen-centric service can look like. 

Key themes shaping the 2026 nominations include: 

• AI-powered service enhancements, such as intelligent routing and predictive service models 

• Cross-department collaboration to solve long-standing community issues 

• Equity-focused initiatives designed to ensure access for underserved populations

• Human-centered service redesign that prioritizes compassion and clarity 

SUBMIT TODAY

We invite all eligible centers and individuals to apply for the 2026 Awards, a recognition that celebrates outstanding dedication, innovation and service within our community.

The Center Award of Excellence honors teams that demonstrate exceptional performance, impactful results and a commitment to continuous improvement.

The Individual Award of Excellence recognizes professionals who go above and beyond in their roles, exemplifying leadership, creativity and a strong dedication to public service. 

The Future of 311 

Beyond the awards themselves, the 2026 ENGAGE311 conference plans to emphasize a broader vision: transforming resident interactions into insightful, data-driven pathways for community improvement. With AI, analytics and increasingly connected service ecosystems, the next decade promises faster responses, deeper insights, and more trusted public engagement. 

The ENGAGE311 Awards serve as a yearly reminder that while technology is advancing rapidly, people remain at the core of every successful service center. These centers and professionals who listen, respond, innovate and empower residents daily deserve this recognition.