Build Stronger Customer Partnerships This Fall

Utility Key Account Managers play a critical role in helping commercial and industrial customers navigate an increasingly complex energy landscape. As customer expectations continue to evolve, the need for strategic relationship management has never been greater.

The Foundations in Key Account Management program, developed through a partnership between Innovate UtilityCX and Davenport University's Institute for Professional Excellence (IPEx), provides practical, utility-focused training that equips participants with the skills needed to strengthen customer relationships, communicate business value, and become trusted advisors.

The next session begins September 15, making now the perfect time to invest in your team's professional development. Participants gain practical knowledge they can immediately apply to customer interactions while building a stronger foundation for long-term success in Key Account Management.

Whether you're new to the role or looking to formalize your approach, this program provides tools and strategies tailored to today's utility environment.

Seats are now available for the Fall cohort.

Register today: https://davenport.tfaforms.net/217873?OffID=a04Rj000003aJbtIAE