Short Takes

Utility Key Account Managers play a critical role in helping commercial and industrial customers navigate an increasingly complex energy landscape. As customer expectations continue to evolve, the need for strategic relationship management has never been greater. The Foundations in Key Account Management program, developed through a partnership between Innovate UtilityCX and Davenport University's Institute for Professional Excellence (IPEx), provides practical, utility-focus

There’s something quietly transformative happening in the utility space right now—and if you’re in it, you’ve probably felt the shift. Expectations are evolving. Customers are asking sharper questions. And somewhere in the middle of it all sits the Key Account Manager, translating complexity into clarity. That role? It’s no longer just important—it’s pivotal. The Foundations of Key Account Management program, co-developed by Innovate UtilityCX and Davenport University’s Insti