There’s something quietly transformative happening in the utility space right now—and if you’re in it, you’ve probably felt the shift. Expectations are evolving. Customers are asking sharper questions. And somewhere in the middle of it all sits the Key Account Manager, translating complexity into clarity. That role? It’s no longer just important—it’s pivotal. The Foundations of Key Account Management program, co-developed by Innovate UtilityCX and Davenport University’s Insti
