Industry leaders, Katrina Metzler of NEUAC and Elizabeth Paulson of JEA presented the webinar, “The Ins and Outs of LIHEAP (Low Income Home Energy Assistance Program)” on July 25. If you missed it, watch below or view our On-Demand library access.
 Katrina Metzler Exec Dir, NEUAC |  Elizabeth Paulson Customer Assistance Programs Mgr, JEA | Borne from discussion and feedback from 2024’s Customer Assistance Deep Dives, this webinar offered a LIHEAP update from two customer advocacy leaders. Utility professionals engaged in meter-to-cash business processes and those in customer support who administer this federal program and other customer initiatives will want to tune in for the latest information and tips. |
Watch this winter as content is identified and developed for 2025 Deep Dives!
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