Short Takes

Formerly CS Week eNews, Short Takes are monthly, bite-size articles to keep you up-to-date on upcoming events, webinars and IUCX opportunities.

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Planning Committee Spotlights: Anthony Fitzhugh, Salt River Project

As a field and shop operations supervisor at 2025 host utility Salt River Project , Anthony Fitzhugh supervises a team that sets,...

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Planning Committee Spotlights: Diana Dominique, Electricity Canada

Involved as a Planning Committee member since 2019, Diana Dominique wears many hats at Electricity Canada , as its senior director for...

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Planning Committee Spotlights: Danya Davin, Arizona Public Service

Hailing from Phoenix, AZ, the location for IUCX 2025, Danya Davin has worked with Arizona Public Service or APS in a variety of roles....

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Planning Committee Spotlights: Tom Cunningham, Duke Energy

In his day job, Tom Cunningham , leads a vendor management team focused on Duke Energy’s revenue services vendors in the billing,...

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Planning Committee Spotlights: Robin Hector, BGE, an Exelon Company

In her second year as a Planning Committee member, Robin Hector lives and breathes customer service as a senior call center supervisor...

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Planning Committee Spotlights: Zack Thompson, Salt River Project

“The connections made and those I can grow with peers at other utilities is my favorite part of being a Planning Committee member,” said...

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Planning Committee Spotlights: Sonia McCollum, Southern Company Gas

Since CS Week 2020, Sonia McCollum has enjoyed the extra ribbon designating her as a Planning Committee or PC, added to her CS Week name...

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Planning Committee Spotlights

Spotlights on Anisha Cathey and David Goldberg

3 min read

PC Spotlights | Roger Stephens & Kristina McClenahan

Customer engagement is a door that swings both directions. Getting to know customer preferences and priorities is the first step to them...