Setting the Stage for IUCX 2026: The Driving Force Behind the Conference

Behind every impactful conference is a team that turns vision into reality—and for IUCX 2026, that driving force is the IUCX Planning Committee and Board. As champions of

innovation and customer-centricity in the utility sector, they play a pivotal role in shaping not just the event itself, but the very conversations that define the future of Utility Customer Experience (UCX).

Long before the lights go up and the sessions begin, the Planning Committee and Board work together to craft a strategic foundation for the annual workshops and the conference as a whole. They identify emerging trends, surface critical issues facing utility providers, and ensure that each session, keynote and networking moment is designed to inspire actionable change.

More than just logistics, their efforts reflect a deep commitment to elevating the customer experience across the industry. From building inclusive agendas to inviting diverse perspectives, they help ensure the IUCX 2026 Conference is a platform where ideas spark, partnerships grow and customer experience evolves.

In short, they’re not just planning a conference, they’re shaping the future of how utilities connect with the people they serve.