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Short Takes
Short Takes are monthly, bite-size articles to keep you up-to-date on upcoming events, webinars and IUCX opportunities.
Who’s Next for LeadNext?
As we get closer to the IUCX Conference, we are currently preparing and taking applicants for the 2026-2027 LeadNext Class. Our program is designed to prepare future supervisors and managers for leadership roles in utility customer experience and operations. Why LeadNext? LeadNext combines structured learning, peer networking, and real-world exposure to help participants grow as leaders. The program includes monthly virtual learning, two utility site visits, and in-person eng
IUCX Publishing
1 min read
Southern Company Gas Welcomes LeadNext to Atlanta
Site visits to utility customer service operations are the hands-down favorite part of every LeadNext program year. On March 27, the...
IUCX Publishing
1 min read
March FACTS: Top 10 Registration Questions/Answers
Your IUCX 2025 educational and networking experience, set for Monday, May 5 – Thursday, May 8, begins with Registration/Check-in. Use...
IUCX Publishing
4 min read
January FACTS: LeadNext
FACTS*: F irst-time A ttendee C onference T ip S Now soliciting candidates for 2025-26, its 10th class, LeadNext is a widely...
IUCX Publishing
1 min read
First LeadNext Site Visit: Liberty Utilities in Londonderry, NH
LeadNext Application Season Invites You! Don't Miss out on the next site visit! Fall temperatures and seasonal color greeted the LeadNext...
IUCX Publishing
1 min read
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