Billing & Payments Deep Dives at IUCX 2026

Get ready to explore the future of billing and payments at IUCX 2026! This year’s Billing & Payments Deep Dives will bring together utility leaders, CX innovators, and tech partners for a high-impact look at the strategies shaping the meter-to-cash experience.

From simplifying bill design to expanding digital payment options and boosting security, these sessions will deliver practical insights and real-world examples you can apply immediately. Plus, you’ll have the chance to connect with peers tackling the same challenges, and share what’s working.

Spotlight on “Shifting Customer Payment Behavior” with Raymond Joseph, Billing & Payments Section Mgr, Con Edison

As customer expectations evolve, utilities must continuously understand and adapt to changing payment behaviors to deliver convenient, secure, and cost-effective options. This session explores how payment channels have shifted over time—and where they are heading—as new technologies and customer preferences reshape the meter-to-cash experience. Participants will learn how to gather meaningful customer insights, translate those insights into business cases that attract internal and regulatory support, and design payment strategies that meet customers where they are. We’ll also discuss how to close the feedback loop post-implementation to identify new opportunities for improvement and ensure ongoing alignment with customer needs.

 Don’t miss this opportunity to level up your billing operations and reimagine the way customers experience every transaction. Join us in Tampa and be part of the conversation that’s moving the industry forward. Find out more.