Short Takes

The water utility industry is facing a defining moment, and IUCX is stepping up to meet it. FlowForward is IUCX’s newest initiative: a dedicated Customer Service Forum created specifically for the water utility community.

 Mark These Dates (Seriously. Right Now.) We know your calendar is crowded, but trust us, these dates deserve a bright red circle and maybe even a couple of exclamation marks.

⏳The clock is officially winding down. If you’ve been meaning to nominate a trailblazing organization or submit your own application for the 2026 IUCX Excellence Awards, the time to act is right now. The deadline is January 31, 2026, and no extensions are planned.

As we get closer to the IUCX Conference, we are currently preparing and taking applicants for the 2026-2027 LeadNext Class. Our program is designed to prepare future supervisors and managers for leadership roles in utility customer experience and operations. Why LeadNext? LeadNext combines structured learning, peer networking, and real-world exposure to help participants grow as leaders. The program includes monthly virtual learning, two utility site visits, and in-person eng

Cities and utilities across the country are transforming how they connect with residents—and your voice matters in shaping what comes next. Join the ENGAGE311 Annual Survey distribution list and take part in a nationwide effort to define  the future of 311 and citizen engagement. When the survey launches, you’ll receive a direct link to share your insights,    experiences, and priorities, the real-world input that makes this effort so valuable. Why Participate? The ENGAGE311

This year’s Billing & Payments Deep Dives will bring together utility leaders, CX innovators, and tech partners for a high-impact look at the strategies shaping the meter-to-cash experience.

As the year winds down, the inbox fills with one big question: How can we make the most of our remaining budget? Here’s a thought— spend it on something that will outlast the fiscal year. Registration is now open for the IUCX 2026 Conference , and it’s more than just an event. It’s a launchpad for bold ideas, smarter strategies and meaningful connections across the utility industry. If you’ve been waiting for the right moment to invest in professional development, this is it

April 13 ‑ 16, 2026 | Tampa, FL The countdown is officially on! We’re thrilled to announce that registration is now open for IUCX’s 2026 slate of events in beautiful Tampa, FL. Whether you’re ready to connect with industry peers, dive into relevant learning, or lead the conversation on utility‑innovation, this is your moment. Why Register Now? From April 13 ‑ 16, the IUCX community will convene in Tampa for multiple signature events tailored to utility professionals at every

Recognize industry brilliance. Nominations and applications for the 2026 IUCX Excellence Awards close on December 1, 2025 . Celebrate innovation by putting your company, or someone exceptional, on the radar. The IUCX Excellence Awards shine a spotlight on the most forward‑thinking, high‑impact achievements in the utility customer experience arena. Whether it’s an organization re‑engineering its meter‑to‑cash processes, a team driving digital engagement or a rising individual

Planning to exhibit? The IUCX Conference 2026  and ENGAGE311 floor plans are both open for booth selection. Pick your ideal location and position your brand for maximum visibility—prime spaces won’t last long. From April 14 ‑ 16, 2026 in Tampa, FL, IUCX brings together the utility customer experience ecosystem: utilities, service providers, technology vendors and CX innovators. If you’re vying to reach key decision‑makers, build brand presence and forge partnerships, this is

This crucial place is where the customer experience becomes real, the moment energy delivered turns into a bill. It’s also where complexity, frustration and opportunity intersect. Join the   IUCX 2026 Deep Dives  on  Billing & Payments  to move beyond the surface. Explore operational details, emerging trends, real-world innovations and the measurable impact of getting this right. What to Expect Emerging technologies & models:  Real-time billing, usage-based pricing, digital p

The IUCX Excellence Awards  shine a spotlight on outstanding leadership in customer service within the utility industry. Whether your...

9 Upcoming Events Scheduled During: April 13 - 16, 2026 Tampa Convention Center & Surrounding Area Executive Summit Key Account Forum...

Deadline to Submit: August 18, 2025  Are you driving change in utility customer experience? Have an inspiring case study, bold...

Check out the IUCX 2026 Prospectus

IUCX is planning something big! After 50 years of providing the utility industry with content that matters, we want to celebrate this...