Help Shape the Future of 311 and Citizen Engagement

Cities and utilities across the country are transforming how they connect with residents—and your

voice matters in shaping what comes next.

Join the ENGAGE311 Annual Survey distribution list and take part in a nationwide effort to define the future of 311 and citizen engagement. When the survey launches, you’ll receive a direct link to share your insights,  experiences, and priorities, the real-world input that makes this effort so valuable.

Why Participate?

The ENGAGE311 Annual Survey brings together insights from cities, utilities, and service organizations nationwide to uncover:

• Emerging trends shaping how residents seek help

• Challenges and opportunities facing 311 and service teams

• Proven best practices that strengthen community trust and service delivery

Your participation helps create a clearer picture of 311 today, and where innovation is needed most. Your insights don’t just inform the conversation…they help lead it.

What You’ll Receive

When you complete the survey, you’ll gain exclusive raw access to the results, including aggregated insights and findings from peer organizations across the country. These insights are designed to help leaders and practitioners make more informed decisions and improve how communities are served.

Add Your Voice

Joining the distribution list is the first step. It ensures you’re notified when the survey opens and when the results are released—keeping you informed and connected to the broader conversation around 311 and citizen engagement.

Sign up today to contribute your voice, support stronger community connections, and stay informed on the future of service delivery.