Short Takes

It's time to start planning for IUCX 2027! Registration is officially open for all IUCX events taking place April 26 – 29, 2027, in Charlotte, NC. Hosted by Duke Energy, this year's gathering will bring utility professionals, industry leaders, and solution providers together for a week of meaningful connections, collaborative learning, and fresh perspectives on the future of utility customer experience. Whether you're looking to explore emerging technologies, strengthen custo

Planning your next opportunity to connect with the 311 community? Registration for ENGAGE311 2027 is now open! Join fellow 311 and municipal customer service professionals April 27–29, 2027, at the Charlotte Convention Center in Charlotte, NC. It’s an opportunity to exchange ideas, share experiences and explore ways to strengthen customer service and community engagement. And you don’t have to wait until April to get involved. From sharing your center’s experiences to helping

Great ideas, dedicated teams, and inspiring leaders are shaping the future of utility customer experience, and it's time to recognize their impact! The IUCX 2027 Excellence Awards celebrate the individuals and organizations driving meaningful change across the utility industry. From innovative technology implementations to outstanding leadership and operational improvements, these awards highlight the achievements and people moving our industry forward. Applications and nomin

This fall has been an exciting season of connection, collaboration, and growth for the IUCX community! Two successful regional events, the CIS Collaborative New York Forum and the inaugural Women in Utilities Leadership Exchange in Austin, Texas, brought utility professionals together for meaningful conversations, shared learning, and new opportunities to connect. These gatherings reinforced the value of creating dedicated spaces where industry peers can openly discuss challe