Innovate UtilityCX Heads Back to the Queen City for Conference 2027

There’s something special about Charlotte. Maybe it’s the energy, the momentum, or the way the city blends southern charm with forward-thinking innovation. Whatever it is, Innovate UtilityCX is thrilled to return to the Queen City for Conference 2027, happening April 26 – 29, 2027.

As we begin shaping the experience, one thing remains clear: our #1 priority is creating quality content that drives not only the conference, but every Innovate UtilityCX event, toward excellence. Great conferences don’t happen by accident. They’re built from bold ideas, practical insights, meaningful conversations, and voices willing to share what’s next. That’s why the Call for Topics and Content is such an important part of the journey. 

We’re looking for sessions that challenge conventional thinking, spark innovation, and deliver real-world value for utility customer experience leaders. Whether it’s digital transformation, customer engagement, AI, workforce evolution, analytics, or emerging technologies, we want content that inspires action long after attendees leave Charlotte. 

And speaking of Charlotte… yes, there will be plenty to explore once the sessions wrap up. 

Top 10 Things to Do in Charlotte During Conference 2027 

1. Explore the NASCAR Hall of Fame 

2. Walk and dine through Uptown Charlotte 

3. Visit the U.S. National Whitewater Center 

4. Experience live music and nightlife in South End 

5. Catch a Charlotte Hornets or Charlotte FC game 

6. Tour Discovery Place Science Museum 

7. Enjoy craft breweries across the city 

8. Stroll Freedom Park and the Rail Trail 

9. Visit Camp North End’s art and food scene 

10. Take in skyline views from Romare Bearden Park 

Charlotte continues to evolve as one of the country’s most vibrant destinations for business, technology, and culture, making it the perfect backdrop for the conversations that will shape the future of utility customer experience. 

Conference 2027 is already building momentum, and we can’t wait to collaborate with industry leaders, innovators, and storytellers who are ready to help elevate the experience. The Queen City is calling… and Innovate UtilityCX is ready to answer.