Short Takes

It’s almost time to start planning your next IUCX experience. Registration for IUCX 2027 will open soon, bringing the utility customer experience community together at the Charlotte Convention Center in Charlotte, NC on April 26–29, 2027. When registration opens, attendees will have the opportunity to take advantage of early bird rates, so watch your inbox and make plans to register early. IUCX brings together professionals from across utilities and the companies that support

There’s something special about Charlotte. Maybe it’s the energy, the momentum, or the way the city blends southern charm with forward-thinking innovation. Whatever it is, Innovate UtilityCX is thrilled to return to the Queen City for Conference 2027, happening April 26 – 29, 2027. As we begin shaping the experience, one thing remains clear: our #1 priority is creating quality content that drives not only the conference, but every Innovate UtilityCX event, toward excellence.

Great content doesn’t come from guessing. It comes from listening. That’s where you come in. We’re opening the Call for 2027 Topics and Content, and this isn’t just a formality. It’s an opportunity to shape the conversations that matter most to this community. What challenges are you seeing? What’s changing faster than expected? And what lessons, innovations, or successes are you ready to share with your peers? Sometimes the best ideas aren’t fully formed—and that’s okay. A r