CIS Collaborative Is Reshaping the Utility Customer Experience — And the Conversation Continues This September in New York City
- IUCX Publishing
- 2 days ago
- 2 min read
Utility CIS transformation is moving fast — and Innovate UtilityCX’s CIS Collaborative is helping utilities navigate it together.
Designed as a peer-driven forum for utility professionals, the CIS Collaborative brings together leaders managing Customer Information System modernization, SaaS migrations, operational readiness, and customer experience transformation. The focus? Real conversations, practical lessons, and shared strategies from utilities actively going through the process.
On September 24, 2026, the conversation comes to New York City for a live regional event hosted by Con Edison.
The event will connect utility leaders, CIS teams, and industry partners for focused discussion around today’s evolving utility technology landscape. Attendees can expect collaborative dialogue around implementation experiences, modernization challenges, and long-term CX strategy — all in a more interactive, utility-led setting.
Patrick Hooper, IT Director at Con Edison, is listed among the Collaborative’s leadership contributors alongside IUCX leadership, reinforcing the event’s emphasis on utility-led dialogue and peer exchange.
More importantly, the regional format creates an environment that feels intentionally collaborative rather than transactional. Attendees aren’t simply sitting through presentations — they’re engaging directly with peers who understand the operational, technical, and organizational realities tied to CIS modernization.
As utilities face growing pressure to modernize while maintaining reliability and customer trust, programs like the CIS Collaborative are becoming increasingly valuable. Instead of navigating transformation in silos, utilities are learning directly from peers who understand the operational realities behind large-scale CIS initiatives.
The NYC regional event continues that mission — creating space for meaningful industry collaboration, honest insight sharing, and forward-looking utility CX conversations. For more information, email events@iucx.org.
Live Regional Event
📍 New York City, NY
🏢 Hosted by Con Edison
📅 September 24, 2026