Short Takes

The conversation started in New York, and what a way to begin! The CIS Collaborative brought members of the utility community together for focused conversations around customer information systems and the people, processes and decisions surrounding them. Members heard from top industry leaders on topics such as CIS planning, parallel billing, integrating and modernizing, and agentic AI implementation in customer operations. An exciting panel sparked conversation and brought d

The Inaugural forum will bring utility leaders together for candid, peer-driven conversations around Customer Information System strategy, implementation and transformation. Innovate UtilityCX (IUCX) will bring utility leaders together September 23 – 24, 2026, for the CIS Collaborative New York Forum, a focused industry event dedicated to the real-world challenges and opportunities surrounding Customer Information System (CIS) transformation. Hosted by Con Edison, the two-day

When utility leaders discuss Customer Information System (CIS) transformations, one theme consistently rises to the top: the value of learning from peers who have already navigated the journey. This September, those conversations officially begin. On September 23–24, Innovate UtilityCX (IUCX) will host the inaugural CIS Collaborative meeting at Con Edison in New York City, bringing together utility executives and project leaders for candid discussions around one of the indust

Utility CIS transformation is moving fast — and Innovate UtilityCX’s CIS Collaborative is helping utilities navigate it together. Designed as a peer-driven forum for utility professionals, the CIS Collaborative brings together leaders managing Customer Information System modernization, SaaS migrations, operational readiness, and customer experience transformation. The focus? Real conversations, practical lessons, and shared strategies from utilities actively going through th