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Short Takes
Short Takes are monthly, bite-size articles to keep you up-to-date on upcoming events, webinars and IUCX opportunities.
CIS Collaborative Is Reshaping the Utility Customer Experience — And the Conversation Continues This September in New York City
Utility CIS transformation is moving fast — and Innovate UtilityCX’s CIS Collaborative is helping utilities navigate it together. Designed as a peer-driven forum for utility professionals, the CIS Collaborative brings together leaders managing Customer Information System modernization, SaaS migrations, operational readiness, and customer experience transformation. The focus? Real conversations, practical lessons, and shared strategies from utilities actively going through th
IUCX Publishing
2 min read
Utility Customer Experience in 2026: Why Decision-Making Feels Harder — and More Urgent
Utility leaders are navigating affordability pressure, workforce transition, and rising customer expectations at the same time. Learn why decision-making feels more compressed in 2026 and how utilities are responding through peer learning.
IUCX Publishing
3 min read
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