Call for Presentations Closing Soon– Share Your Innovation at IUCX 2026!

Deadline to Submit: August 18, 2025 

Are you driving change in utility customer experience? Have an inspiring case study, bold strategy or game-changing technology to share?

The IUCX 2026 Call for Presentations is coming to a close, and we don’t want you (or your peers) to miss out! 

We’re seeking dynamic speakers who reflect the future of utility customer engagement and operations. IUCX strives to cover the vast scope of the utility industry and need speakers of all sizes, types and maturities in the CX space. If you’re leading with innovation, this is your platform. 

Need some ideas? Here are the topics we’re especially excited to explore:

🔹 Automation in Training How are utilities using technology to modernize internal training programs, onboard faster and build smarter teams?  🔹 Artificial Intelligence From virtual assistants and chatbots to load forecasting, demand management and smart cities—show us how AI is reshaping your operations and CX.  🔹 The New Generation of Talent Attracting, retaining and upskilling the future workforce. What expectations are today’s professionals bringing to the utility industry?  🔹 Reorganizations & Strategic Initiatives Stories of transformation, alignment and agility—how is your organization navigating change?

🔹 Payment Innovation Have you redesigned your payment experience or introduced new options that improved adoption, accessibility or satisfaction?  🔹 Employee Experience Reimagined  The internal customer matters too. Share strategies that enhance employee engagement, tools and well-being.  🔹 AMI & Smart Metering What measurable improvements are AMI and smart meters driving in operations or customer outcomes?  🔹 Smart Home Technology  From partnerships to rebate programs—how are utilities supporting the rise of connected living?

The IUCX Fall Planning Meeting kicks off the selection process! Right after Labor Day, the Board, Planning Committee and Executive Advisory Panel converge in one location to hand-pick from your submissions. With decades of experience, this group handpicks the best content to provide at the IUCX 2026 Events in Tampa, FL! 

Get full details and submit your abstract today at iucx.org/call-2026